User Forums 2020

Our user forums are dedicated to our customers and designed to share best practice around functionality and to discuss the challenges that face end-users in the ever-changing contact centre and back office environments.

In these sessions, you will hear from our solutions experts on updates on functionalities and best practices. There will also be an opportunity to hear from other customers on how they are getting the most out of their solutions and how it is driving success, addressing challenges and improving employee and customer engagement.

We then open the floor for the Ask the Experts session. You can put your questions to our experts on any functionality, best practice and future development. It’s also an opportunity for user experts to share their expertise and knowledge.

We encourage to you to share your experiences with your peers and experts during these sessions. You can submit any questions you have beforehand and we will ensure that they are covered in the sessions.

Due to current challenges, this June we will deliver our User Forums to you online. You have helped us create a great environment for educating, sharing and networking at our live user forums and we hope to deliver the same online.

We hope to bring our live events to you soon but, in the meantime, please enjoy our sessions online this June.

 

Learn

Learn how others are optimizing our solutions, find out about our roadmaps and upcoming releases.

Network

Gain valuable insight and network with peers during presentations and other activities.

Get inspired

Join our 'Ask the Experts' sessions to gain exclusive thoughts and insights from product experts and 'Power Users'.

Our online User Forums


Lucy Rogers , Customer Success Manager


Welcome

Lucy Rogers, Customer Success Manager, Verint, will welcome you to today’s user forum and open the sessions.

15mins


Farrukh Iftikhar ,


Solutions Updates

In this session, Farrukh Iftikhar will take you through all the latest updates to our Community solution.

45mins

Customer Case Study – Macmillan

We’re pleased to announce that Ellen Bergdahl from Macmillan will be sharing their experiences on how their community has helped support members and increase engagement.

15mins


Farrukh Iftikhar ,


Ask The Expert

In this Ask the Experts session., you can put your questions to our experts on any functionality, best practice and future development. It’s also an opportunity for user experts to share their expertise and knowledge.

We encourage to you to share your experiences with your peers and experts during these sessions. You can submit any questions you have beforehand and we will ensure that they are covered in the sessions.

45mins


Keith Barrow , Solutions Consultant


Welcome

Keith Barrow, Solutions Consultant, Verint, will welcome you to the forum and open the sessions.

15mins




Keith Barrow , Solutions Consultant


Steph Weaver , Solutions Consultant


Cornelius Van Greuning , Senior Voice of the Customer Consultant


Ask the Experts

In this Ask the Experts session., you can put your questions to our experts on any functionality, best practice and future development. It’s also an opportunity for user experts to share their expertise and knowledge.

We encourage to you to share your experiences with your peers and experts during these sessions. You can submit any questions you have beforehand and we will ensure that they are covered in the sessions.

45mins


Alistair Mearns , Solutions Consultant


Welcome

Alistair Mearns, Solutions Consultant, Verint, will welcome you to the forum and open the sessions.

15mins


Chris Rainsforth ,


What’s new in Work Manager

Chris Rainsforth and Stuart Kendall will take you through what’s new in Work Manager so that you can get the most out of your solution.



Chris Rainsforth ,


Stuart Kendall , Senior Solutions Consultant


Best Practice use of Work Manager when working from Home – discussion & Q&A

In this session., you can put your questions to our experts. It’s also an opportunity for user experts to share their expertise and knowledge.

We encourage to you to share your experiences with your peers and experts during these sessions. You can submit any questions you have beforehand and we will ensure that they are covered in the sessions.

45mins

Welcome

David Moody, VP & GM EM Professional, Verint, will welcome you to the forum and open the sessions.

15mins


James Moreton ,


News, updates, events

15mins


David Moody , VP & GM EM Professional


EM Professional Updates

In this session David Moody will discuss all the latest EM Professional updates and how to best leverage them.

45mins

Customer Case Studies – City of Edinburgh Council and Hertfordshire CC

‘City of Edinburgh Council’s Response to Covid-19, with Verint’ – presented by Karin Hill & Nicola Harvey  – City of Edinburgh

‘Hertfordshire C.C. – Shield and Sustain, with Verint’  – presented by Andy Bowie, Herts C.C.

45mins


David Moody , VP & GM EM Professional


Ask the Experts

In this Ask the Experts panel discussion, you can put your questions to our experts on any functionality, best practice and future development. It’s also an opportunity for user experts to share their expertise and knowledge.

15mins



Huw Jones , Solutions Consultant


Jamie Pickup ,


Ask The Experts

In this Ask the Experts session., you can put your questions to our experts on any functionality, best practice and future development. It’s also an opportunity for user experts to share their expertise and knowledge.

We encourage to you to share your experiences with your peers and experts during these sessions. You can submit any questions you have beforehand and we will ensure that they are covered in the sessions.

45mins


Andy Carter , Solutions Consultant


Welcome

Andy Carter, Solutions Consultant, Verint, will welcome you to the forum and open the sessions

15mins



Alan Gates , Solutions Consultant


Andy Carter , Solutions Consultant


Solutions Update

Alan Gates and Andy Carter will take you through the latest Verint Knowledge Management capabilities and how these can be combined with Verint’s portfolio to further enhance your agent and customer experiences

30mins


Andy Carter , Solutions Consultant


Open Discussion: KM in today’s challenging times

Andy Carter, Solutions Consultant, Verint, will lead the discussion on how Knowledge Management is supporting your business in today’s challenging times. We encourage attendees to share their recent experiences and discuss the role KM is playing in helping their organisations adapt to recent changes.

30mins



Alan Gates , Solutions Consultant


Andy Carter , Solutions Consultant


Ask the Experts

In this Ask the Experts session., you can put your questions to our experts on any functionality, best practice and future development. It’s also an opportunity for user experts to share their expertise and knowledge.

We encourage to you to share your experiences with your peers and experts during these sessions. You can submit any questions you have beforehand and we will ensure that they are covered in the sessions.

45mins

Registration

Our experts will be hosting the sessions and discussion groups in a WebEx environment.

If you would like to register for any of the above user forum sessions, simply click on the links below and it will direct you to the relevant forum.

Don’t forget to submit your questions in the WebEx form and  the team will make sure they are covered on the day.

Register here  for Communities 16th June 10:00 – 12:15
Register here  for Speech Analytics 16th June 10:00 – 12:15
Register here  for Quality Management 17th June 10:00 – 12:15
Register here for Back Office and Work Manager 17th June 10:00 – 12:15
Register here for Workforce Management 18th June 10:00 – 12:15
Register here  for EM Professional (formerly LAGAN) 18th June 10:00 – 12:15
Register here for Knowledge Management 18th June 10:00 – 12:15