Up Next: EMEA User Forums ONLINE September 20th - 22nd


Our EMEA Customer User Forums are designed to share best practice and discuss the challenges that face end-users in the ever-changing contact centre and back office environments. These sessions are a great way to share expertise and knowledge. You will hear from our solutions experts about updates on functionalities and best practices. Customers will also share how they are getting the most out of their solutions and how it is driving success, addressing challenges and improving employee and customer engagement.

Up Next: 
Communities: 20th September 10:00-12:00 BST
Knowledge Management: 20th September 10:00-12:00 BST
Case Management Pro: 20th September 10:00-12:00 BST
Operations Manager: 21st September 10:00-12:00 BST
Quality Management: 21st September 10:00-12:00 BST
WFM Pro (Monet): 21st September 14:30-16:30 BST
Interaction Insights: 22nd September 10:00-12:00 BST
WFM: 22nd September 10:00-12:00 BST


Hear exclusive thoughts and ideas from experts and end users.


Learn how others are optimising our solutions, find out about our roadmaps and upcoming releases.


Gain valuable insight from customer and employee engagement experts and Verint customers.

What to expect at our EMEA User Forums

Meet our Hosts

  • Lucy Rogers

    Lucy Rogers

    Verint: Communities

  • Alan Gates

    Alan Gates

    Verint: Knowledge Management

  • David Moody

    David Moody

    Verint: Case Management Pro

  • Alistair Mearns

    Alistair Mearns

    Verint: Quality Management

  • Stuart Kendall

    Stuart Kendall

    Verint: Operations Manager

  • Huw Jones

    Huw Jones

    Verint: WFM

  • Keith Barrow

    Keith Barrow

    Verint: Interaction Insights

  • Tom Hunt

    Tom Hunt

    Verint: WFM Pro (Monet)

If you need information on our next sessions, have feedback from a previous session or have a topic you would like to hear about at an upcoming User Forum please feel to email us on [email protected]


User Forum Community Groups

To see all of the latest updates on the next sessions, review content from a previous session or want to ask our experts a question, our User Forum Community Groups is the place for you.


Our local language User Forums are coming this 2022 in France, Spain and Germany. Registration coming soon.