User Forums 2021

Our Customer User Forums are designed to share best practice and discuss the challenges that face end-users in the ever-changing contact centre and back office environments.

These sessions are a great way to share expertise and knowledge. You will hear from our solutions experts about updates on functionalities and best practices.

Customers will also share how they are getting the most out of their solutions and how it is driving success, addressing challenges and improving employee and customer engagement.

Please submit any questions you have beforehand, and we will ensure that they are covered in the sessions.

Our first User Forums will take place 4th and 6th May. We will then be back again in September so stay tuned for more information.


Learn how others are optimizing our solutions, find out about our roadmaps and upcoming releases.


Gain valuable insight and network with peers during presentations and other activities.

Get inspired

Join our 'Ask the Experts' sessions to gain exclusive thoughts and insights from product experts and 'Power Users'.

May Agenda

Farrukh Iftikhar ,


David Moody , VP & GM EM Professional


Alan Gates , Solutions Consultant


Huw Jones , Solutions Consultant



Chris Rainsforth ,


Alistair Mearns , Solutions Consultant


Keith Barrow , Solutions Consultant


Register here for User Forums

Click on the User ForumĀ  you would like to attend and then complete the registration form.

You will then receive a confirmation email shortly.