Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
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Get the Most from Your Trip to the Conference!
Pre-conference workshop sessions help you gain additional insight into Verint solutions before the Engage conference begins. Sessions are organized into themes that focus on industry best practices and/or features in our solutions.
Pre-registration is required to attend pre-conference workshop sessions. You must be registered for the main conference to register for pre-conference workshops. Please note that space is limited and available on a first-come, first-served basis.
Pre-conference Workshop – Pricing, Duration and Format
The pre-conference workshop registration fees are $295 USD per session. Fees include breakfast and lunch for all pre-conference workshop sessions.
Workshop Duration
Each workshop is planned for three hours.
Workshop Format
The workshops will be facilitated by an expert Verint consultant in a classroom format. The consultant will demonstrate in a lab environment and provide students with supplemental presentation material and product documentation as appropriate. No laptops are required for these sessions.
These workshops will provide theoretical and practical knowledge on the planning, usage, and configuration of Verint technology. They will be conducted with a blend of theory, process modeling, group discussion, and live demonstration.
Please Note: Everyone is welcome to attend, but the topics covered in these workshops are intended for an audience that has previous experience with the applications noted in the workshop descriptions.
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The pre-conference workshop registration fees are $295 USD per session. Fees include breakfast and lunch for all pre-conference workshop sessions.
Send more, save more
Book three pre-conference workshops for yourself or for colleagues and receive 20 percent off the total cost!
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[fruitful_tab title=”Workforce Management”]
These workshops will provide theoretical and practical knowledge on the planning, usage, and configuration of Verint technology. They will be conducted with a blend of theory, process modeling, group discussion, and live demonstration. The workshops are intended to complement the workforce management breakout sessions offered at the conference.
Workshop 1: v15 Advanced Request Management
Monday, May 14, 2018
9:00am—12:00pm
- Topics: Learn the latest features and functionality of Request Management within Verint Workforce Management version 15. Using real customer examples, we will explore configuration options for Time Off Management and Shift Bidding. This session will provide new ways to use this functionality.
- Audience: Workforce management scheduler users and managers responsible for administering Request Management
- Applications Discussed: Verint Workforce Management
Workshop 2: Using Net Staffing to Make Business Decisions
Monday, May 14, 2018
1:00pm—4:00pm
- Topics: This session is designed to show you how to use the net staffing report and make intraday decisions using Verint
- Audience: Workforce management professionals
- Applications Discussed: Verint Strategic Planner
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[fruitful_tab title=”Technical”]
These workshops will provide theoretical and practical knowledge on the planning, usage, and configuration of Verint technology. They will be conducted with a blend of theory, process modeling, group discussion, and live demonstration. The workshops are intended to complement the technical sessions offered at the conference.
Workshop 1: Understanding the Underlying Architecture
Monday, May 14, 2018
9:00am—12:00pm
- Topics: This session is designed review system architecture, processes, routine tasks and recently released features.
- Audience: Telecom, IT, and network administrators interested in reviewing content and participating in discussions
- Applications Discussed: Enterprise servers for WFO
Workshop 2: Supporting the Technology Efficiently
Monday, May 14, 2018
1:00pm—4:00pm
- Topics: This session offers insight into reviewing log files, monitoring relevant alarms, and gathering useful data to troubleshoot the system.
- Audience: Telecom, IT, and network administrators interested in reviewing content and participating in discussions
- Applications Discussed: Enterprise servers for WFO
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[fruitful_tab title=”Performance Management”]
These workshops will provide theoretical and practical knowledge on the planning, usage, and configuration of Verint technology. They will be conducted with a blend of theory, process modeling, group discussion, and live demonstration. The workshops are intended to complement the performance management sessions offered at the conference.
Workshop 1: Scorecards 101
Monday, June 14, 2018
9:00am—12:00pm
- Topics: This session is designed to provide you with the basic understanding of how to use Verint’s Performance Management Scorecard solution and gain insight into your business metrics. The workshop will focus on Scorecard 101 topics, detailing configuration and setup of out-of-the box KPIs.
- Audience: Application administrators who are responsible for setting up scorecards, and managers/supervisors responsible for managing team member performance
- Applications Discussed: Verint Performance Management
Workshop 2: Expanding Scorecards to Include More of Your Company’s Data
Monday, May 14, 2018
1:00pm—4:00pm
- Topics: This session will provide participants with information on how to configure Performance Management Scorecards with KPIs from data outside of the Verint solution. Participants will gain and understanding what is needed to build KPIs based on different third-party systems, such as CRM or sales data systems.
- Audience: Application administrators who are responsible for setting up scorecards, and managers/supervisors responsible for managing team member performance.
- Applications Discussed: Verint Performance Management
[/fruitful_tab][fruitful_tab title=”Speech Analytics”]
These workshops will provide theoretical and practical knowledge on the planning, usage, and configuration of Verint technology. They will be conducted with a blend of theory, process modeling, group discussion, and live demonstration. The workshops are intended to complement the speech analytics sessions offered at the conference.
Workshop 1: Building Categories to Improve Quality Monitoring
Monday, May 14, 2018
9:00am—12:00pm
- Topics: This session is design to provide you with tools and insight into using speech analytics to help enhance your quality monitoring program with relevant speech categories.
- Audience: Business, reporting and data analysts who are responsible for identifying trends, reporting on results and driving actions
- Applications Discussed: Verint Speech Analytics
[/fruitful_tab][fruitful_tab title=”Quality Monitoring”]
These workshops will provide theoretical and practical knowledge on the planning, usage, and configuration of Verint technology. They will be conducted with a blend of theory, process modeling, group discussion, and live demonstration. The workshops are intended to complement the quality management sessions offered at the conference.
Workshop 1: Automated Quality Monitoring
Monday, May 14, 2018
9:00am — 12:00pm
- Topics: This session is designed to introduce you to Automated Quality Monitoring functionality. Discover how autoscoring your calls can help you locate deficiencies and automatically assign coaching when and where it is needed.
- Audience: Quality monitoring analysts
- Applications Discussed: Verint Automated Quality Management
Quality and Speech Reporting 101
Monday, May 14, 2018
1:00pm — 4:00pm
- Topics: This session will provide participants with best practice recommendations to develop effective evaluation questions and forms, calibration techniques, and tracking coaching sessions.
- Audience: Quality assurance teams and managers responsible for running their organization’s quality program
- Applications Discussed: Verint Automated Quality Management
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