Inspiring, Amazing and Informative

The Speakers

Dan Bodner, President, Chief Executive Officer and Chairman of the Board of Directors

Dan Bodner has served as president and CEO of Verint Systems since its inception. In August 2017, he became chairman of the Board of Directors. Mr. Bodner started the company in 1994 with a focus on Actionable Intelligence innovation, reflecting his vision of helping organizations gain actionable insights from large amounts of structured and unstructured data. Under his leadership, the company has experienced rapid growth.

Elan Moriah, President, Customer Engagement Solutions

Elan Moriah serves as President of our Customer Engagement Solutions global business line. Mr. Moriah has served in such capacity since September 2008 (including periods in which this business line was comprised of two units), having previously served as our President, Americas from May 2004 to August 2008, and as President of our Contact Center business line from 2000 to 2004.

Nancy Treaster, Senior Vice President & General Manager, Strategic Operations

Nancy Treaster serves as a senior vice president and general manager of strategic operations for Verint’s Customer Engagement Solutions business line. In this capacity, she drives global strategies and the corresponding execution of those strategies for M&A and business unit operations, as well as strategic alliances and marketing. She also has served in board positions for a tech start-up and various non-for-profit organizations.

With more than 30 years of experience in the high-tech software industry, Treaster has held an array of leadership positions, including 10 years with Witness Systems and 13 years with Dun & Bradstreet Software. As part of Witness Systems’ senior management team, she served as senior vice president of global marketing and  product management, working alongside the worldwide sales, support and engineering organizations. At Dun & Bradstreet Software, she directed product management and product marketing, and held leadership roles across such areas as training, consulting, product management, sales and marketing. Treaster holds a Bachelor of Science in management science from the Georgia Institute of Technology.

Ryan Hollenbeck, Senior Vice President, Global Marketing

Ryan Hollenbeck serves as senior vice president of global marketing for Verint Systems. In his position, he is responsible for driving global marketing, digital and content marketing, marketing communications and operations, and sales enablement. He also is executive sponsor of the Verint Customer Experience Program that focuses on gathering a deep understanding of the customer journey and translating that information into actionable intelligence. In addition, he serves on multiple boards for industry associations and tech start-ups.

With more than 25 years in high-tech marketing, Hollenbeck brings a wealth of experience in market positioning for technology companies. During his 10 year tenure with Witness Systems—which in 2007 combined with Verint—he served as vice president of corporate marketing and investor relations. Prior to that, he held management and leadership positions with Dun & Bradstreet Software, Prentice Hall Professional Software and Crescent Communications (now Ketchum). Hollenbeck holds a Bachelor of Journalism degree with an economics minor from Oregon State University.

Omer Minkara, Vice President & Principal Analyst, Aberdeen Group

Omer Minkara is the Vice President, Principal Analyst within Aberdeen Group. In his research, Omer covers the Best-in-Class practices and emerging trends in the technologies and business processes used to enhance customer experience across multiple interaction channels (e.g. social, mobile, web, email and call center). Omer’s research is widely consumed by senior-level Customer Care, Marketing, Sales and Service executives. He has published numerous industry research papers, which are used by executives worldwide to build and nurture strategic customer engagement programs. Omer also speaks frequently with global decision makers to discuss their customer management activities.

Omer has a strong finance background with significant international experience. Prior to joining Aberdeen Group, he was an auditor at PricewaterhouseCoopers in the Europe region. Omer has an MBA degree from Babson College, where he participated in the launch of a technology company, creating a customer acquisition and engagement strategy, and developing all the operational and financial forecasts for the enterprise.

Dan Miller, Lead Analyst & Founder, Opus Research

Dan Miller founded Opus Research in 1986 and helped define Conversational Commerce through consulting engagements and by authoring scores of reports, advisories and newsletters addressing business opportunities that reside where automated speech and natural language processing leverages Web services, mobility and enterprise software.

As Director of the New Electronic Media Program at LINK Resources from 1980-1983, he helped define one of the first continuous advisory services in the information industry. He then held management positions at Atari, Warner Communications and Pacific Telesis Group (now part of AT&T). He edited and published Telemedia News & Views, a highly-regarded monthly newsletter regarding developments in voice processing and intelligent network services. He also served as Editor-in-Chief of The Kelsey Report, where he also oversaw the launch of advisory services on local online commerce, voice & wireless commerce and global directories.

Dan received his BA from Hampshire College and an MBA from Columbia University Graduate School of Business.

Mitch Lieberman, Analyst, Program Director, Conversational Intelligence, Opus Research

Mitch has been helping organizations to establish a vision, define strategy and then deliver successful programs for more than 20 years. He employs a creative and practiced approach supported by a strong governance model, with a touch of evangelism. Mitch has helped organizations to successfully evaluate, design, build and deploy modern customer communication systems.

Finding patterns and connecting the dots across the enterprise is his strength. Mitch holds a strong belief that success is achieved by creating tight alignment between business strategy, stakeholder goals, and customer needs. Moving forward, he will be turning his analytical sights on Conversational Commerce and, more specifically, helping enterprise executives who are taking charge of bringing customer care, self-service and, increasingly marketing and advertising into the age of natural language understanding, machine learning, big data and analytics.

Paul Stockford, Chief Analyst, Saddletree Research

Saddletree Research was founded in 1999 by longtime telecommunications industry analyst Paul Stockford with the objective of providing leading-edge industry information on contact center market segments that are new, emerging and/or have high growth potential.

Based in Scottsdale, Arizona, Saddletree Research provides communications industry research including analysis of market trends, issues, technologies, and companies in the contact center and related markets.

A 28 year industry veteran, Paul Stockford has authored articles on telecommunications, contact centers, and customer service for several major industry journals in the U.S. and Europe.

Shawn Achor, Positive Psychologist Expert

Shawn Achor is the bestselling author of The Happiness Advantage and Big Potential. He spent 12 years at Harvard, where he won over a dozen distinguished teaching awards, and delivered lectures on positive psychology in the most popular class at Harvard. Shawn graduated magna cum laude from Harvard and earned a Masters from Harvard Divinity School in Christian and Buddhist ethics.

Shawn has since become one of the world’s leading experts on the connection between happiness and success. Shawn has now worked with over a third of the Fortune 100 companies, and with places like the NFL, the Pentagon and the U.S. Treasury. To do his work, Shawn has traveled to 51 countries, speaking to farmers in Zimbabwe, CEOs in China, doctors in Dubai and schoolchildren in South Africa. In 2014, Oprah Winfrey did a two-hour interview with Shawn on the science of happiness and meaning. His research on happiness made the cover of Harvard Business Review, his TED talk is one of the most popular of all time with over 16 million views, and his lecture airing on PBS has been seen by millions.

These leading brands and visionaries come to our annual customer conference, to share their stories.

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B