WFO in the Cloud: Tips, Tricks and Lessons Learned

In this session, a large travel management company will share their experiences implementing Verint Quality Management, Desktop and Process Analytics, and Workforce Management in Verint’s multitenant cloud. The organization was able to centralize its WFO capabilities with Verint after struggling with multiple disparate systems across its contact centers. Follow the company’s journey as it shares key lessons learned around implementation, resource management, decision making, and more. Learn about the benefits of the cloud and the steps you can take to help ensure a smooth transition.