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Verint Pumps Life Into a New Contact Center

Verint Pumps Life Into a New Contact Center

Imagine building a contact center from the ground up. Well, that’s exactly what was in store for the workforce team at NYU Langone Health, a leading academic medical center in New York City. The team shares how it went about the monumental exercise – from planning to execution – where it is today and what it envisions for the future. Hear how it is leveraging Cisco PCCE and Verint Workforce Engagement solutions, including Verint Workforce Optimization, Verint Advanced Desktop Analytics, and Verint Speech Analytics, at the heart of its new center and at the core of the organization’s journey to operate one of the most progressive, technology-based healthcare contact centers in the United States.