The Ins and Outs of Speech Analytics

New to speech analytics or interested in how others are leveraging the technology? If so, then this session is for you, as a leading healthcare technology company talks the mechanics of speech analytics, benefits, and ROI! Learn about everything from category creation, testing, and deployment to developing call study charters, performing call analysis, and presenting findings and recommendations to stakeholders. Then, hear an example of findings from a call study, the recommendations greenlighted by stakeholders, the actions taken, and the resulting improvements. Finally, be sure to share your own speech analytics experience during some interactive Q&A to wrap up what is sure to be an informative session.