Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Operationalizing Your Data: From Anecdotes to Action
In this session, the Automobile Club of Southern California shares how it uses a variety of Verint products to collect, analyze, and operationalize data to directly impact agent performance. Hear how the company uses Verint Desktop and Process Analytics to capture key events, like when a process is started but not completed, and layers Verint Speech Analytics on top to discover exactly what happened and why. In addition, hear how the Club added Verint Automated Quality Management to analyze virtually 100% of calls, enabling it to use quantitative data versus anecdotal evidence to understand where agents truly need assistance in its ongoing effort to elevate service quality.