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One Nordstrom, One Focus: An Ongoing Commitment to the Customer

One Nordstrom, One Focus: An Ongoing Commitment to the Customer

Even at a retailer renowned for delivering the best possible shopping experience, it takes ongoing commitment to keep efforts coordinated across the business. Learn how this CX professional simplified and aligned efforts throughout an entire organization in less than one year. From supply chain to store management, the focus is in on the customer – and the common metric is CX.