Make Your Customers’ Self-Serve Experience Soar with Speech Analytics

From operational improvements to customer satisfaction gains, speech analytics can do wonders for your contact center. However, the application of the solution and results don’t have to stop there! In this session, WestJet, an award-winning global airline, shares how its speech program works in tandem with its Digital team and other stakeholders craving qualitative data to improve customer experience across its self-serve channels. Get a birds-eye view of the company’s speech program and call study process (identify, quantify, analyze, implement, and monitor) and learn first-hand how easy it is to leverage speech analytics to expose opportunities, identify root causes, and action solutions. Leave ready to take your own speech program to new heights!