How to Tell the Technicolored Story of Your Speech Data

Telling the story of your speech data in a way that indisputably engages your audience and promotes organizational change to improve service, meet sales goals, and deliver top-notch results is essential to prove ROI and ensure you are maximizing your investment in speech analytics. In fact, this is a crucial skill for CX leaders, requiring a clear methodology and practice. This session will delve into how to make mindful decisions about what speech data you should collect and report on, with a focus on those data streams screaming for a champion to heighten visibility across your organization (including C level). Leave armed with some winning strategies that will have you ready to start your own championship storytelling journey.