How Knowledge Management Plays the Leading Role in a Digital Strategy

In this session, Stephen Green, the Head of Digital Strategy at Equiniti, a leading outsourcer focused on financial and administration services, describes the crucial role that Knowledge Management plays across the business and how fundamental it is to the organization’s wider customer and digital transformation initiatives. Together with Heather Richards, VP Product Strategy, KM at Verint, they will demonstrate how knowledge is crucial to any digital strategy to increase customer advocacy, improve NPS, provide consistent, platform agnostic experiences, and build a foundation for knowledge automation.