Happy Employees = Happy Customers: Top Tips for Employee Engagement

Increased self-service usage means that each opportunity your agents have to interact with a customer is a rare opportunity to make or break the relationship. Your employees are the face of your company, and for them to be at their best they need to feel engaged, empowered, and appreciated. Unfortunately, research shows that two-thirds of employees are not engaged in their work. In this session, you’ll learn various approaches to drive employee engagement, including onboarding, rewards and recognition, gamification, and more.