From -11 NPS to +79 NPS: Getting It Done with Work Manager!

By connecting the front and back office on a single work management solution, Verint Work Manager, Capita was able to dramatically improve NPS, ease of service, and customer satisfaction (now 99 percent CSAT) for a major insurance provider – all within eight months! The company also saved millions of dollars in operational costs in the three years since implementation. Attend this session to hear actual before and after calls and see how real-time visibility into the end-to-end customer journey can empower agents to resolve requests at the first point of contact.