Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.

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Forecasting and Scheduling Best Practices, Tips, and Tricks

Forecasting and Scheduling Best Practices, Tips, and Tricks

Join the WFM manager and WFM specialist at MTD Products, an American manufacturer of outdoor power equipment, as they cover some insightful best practices in forecasting and scheduling. Among the topics they’ll review will be tips on how to flex staffing levels in your contact center based on demand and seasonality to provide a better work-life balance for employees while also meeting customer service expectations. Don’t miss the chance to learn about this and more in this user-focused, highly-educational session.

Presenter:

Samantha Thompson, WFM Specialist, MTD Products
Jeff Marvin, WFM Manager, MTD Products