Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
ESAT & CSAT: Uncovering the Connections That Drive CX Improvements
This session will be a discussion around a real-time case study at Smart & Final Stores. After gathering feedback through CSAT and ESAT surveys, one district of 23 stores stood out as a challenge in both areas. The company devised a strategy to put focused attention on these stores to see what levers move the needle on both CSAT and ESAT. Participants in this session will get to walk the entire road with the leader of the project and will get to experience and, hopefully, celebrate the yet to be determined results!