Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Designing a QM/PM Platform to Be the Most Effective CX Tool to Win at KPIs!
Contact center agents are more tech savvy than ever and one of the key differentiators for retaining this top talent is job satisfaction. While companies prioritize the technology that allows customers to access data through self-service channels, today’s CX associates are also expecting to be fed the same immediate and easily digestible information and success data offered to customers. Building an integrated QM and PM platform that engages CX associates – from agents to support staff – can make all the difference in speed to competency, job performance, and talent retention. This session will take attendees through case studies that outline the technology available to achieve these goals.