Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Customer Service Trends: Real World Solutions for the Roarin’ Twenties!
Cloud, AI, Employee Engagement, and Analytics. Are these overhyped buzzwords or the foundations of successful contact centers in the decade ahead? In this session, Paul Stockford, founder of Saddletree Research, will present the results of the 2020 research Saddletree Research conducted in conjunction with the National Association of Call Centers (NACC). See how these solutions stack up in the eyes of your industry colleagues and consider where you should focus your efforts in the years ahead – the contact center Roarin’ Twenties!