Changing Customer Expectations Demand a “No Channel Left Behind” Approach

Ever-increasing customer expectations are the norm today – from when customers want to do business with you to where. How do you keep up? Join this session to hear how a contact center in the utility industry effectively prepared for and addresses growing and evolving customer demands. Learn how the organization leveraged Verint Workforce Engagement technology, coupled with an agile environment, to optimize its workforce planning, reinvent its quality processes and training, and enhance its digital channels to elevate staff and customer engagement. Get insight and ideas into how you can do the same across your interaction channels!