Best Practices in Agent Scheduling

Whether your contact center is big or small, effectively managing and scheduling your employees can be a huge challenge. The rising expectations of both customers and employees have made the task of forecasting and scheduling your workforce exponentially harder. In this session, you’ll hear best practices from both Verint experts and real customers about how they use Verint Workforce Management to provide employees with the flexibility they want while still making sure they have enough staff to adequately serve customers.