Best Practices for Action on CX Insight

For Cisco, a key piece to creating a culture of CX has been driving action based on insights (it’s even in the department name – Insights and Action!). In this session, Nancy and Vijay will share best practices for driving organizational CX focus through combining disparate listening posts into one platform, closed-loop follow-up to expand utilization of insights, and making CX data a credible source of business intelligence for leadership.