A Clear Differentiator: Using CX Data to Re-Engage Customers and Simplify Processes

For Avantor, a company that delivers mission-critical products, services, and solutions in life sciences, advanced technology, and applied materials, satisfying customer needs can mean cutting through some complexity. Attend this session to learn how VoC data has been used creatively to proactively re-engage and retain customers, as well as form a valuable resource for operationalizing changes that makes doing business with the company simpler.