Education Sessions

Power up your skillset. Fill in the blanks – fast.

 

It would not be Engage without an emphasis on learning, and you told us you wanted more. Our completely revamped Engage+ Education day Monday May 18 provides training opportunities to open doors for you and for your business to the future.

 

An integral part of our new Engage+ premium conference pass, our learning sessions are structured to help you boost your knowledge, achieve higher productivity and get the most from your Verint solutions and services.  Whether you oversee or work a call center, lead an IT, Development or Systems Admin team, are part of Customer Experience or Back Office group, need more insights on successful solution or cloud migration strategies, our learning and education sessions have been designed with you in mind.

 

Delivered in a variety of formats from guided classroom learning to workshops, bootcamps and strategy sessions, it’s your time to get hands on training, tips and best practices from our seasoned Education Specialists and Business Consultants who have curated a ton of practical learning experiences just for you.

 

Join us and learn from the best, so you can become the best you can be.

 

Registration for individual sessions will be on a first -come first-served basis.

Monday 5/18

9:00am - 12:00pm

Engage+ Education Sessions & Workshops

1:00pm - 4:00pm

Engage+ Education Sessions & Workshops

Engage+ Education Sessions

5/18:
9am-12pm

Demystifying the Verint Suite

This session covers simplifying the Verint Suite of products to understand how they work together and the requirements for our customers IT and Infrastructure teams.

WFM Renewed

This session will focus utilizing Verint Workforce Management with the new interface changes due to the replacement of Java.

Advanced SSRS Reporting Topics Part 1

Part 1: This session will focus on advanced topics for utilizing the Verint data model and SSRS reporting engine to build reports.

Automated Quality Monitoring

This course will cover Automated Quality Monitoring design and configuration topics including valuable examples of Automated Quality Monitoring results.

What you need to know about DPA Triggers

This course will cover building and troubleshooting Desktop and Process Analytics triggers while discussing and reviewing different use cases for Triggers.

Performance Management 101

This course will cover Verint’s Scorecard application best practices for design, configuration and adoption. Learn how to configure Key Performance Indicators and present performance metrics company wide.

You're finally getting off of Spreadsheets, Time to be an RTA Rockstar with Monet

This session is focused on helping call centers that are just starting out with a WFM tool.

How to know when you're ready to move up from Monet to Verint

This session highlights the telltale signs of need for more advanced features in your Workforce Management suite.

Configuring your EMPro for Optimal Results

This session will involve the use of JavaScript (for forms scripting), XSL and the configuration of SOAP and REST web services. Snippet generators will be demonstrated to allow non-XSL experts to code processes.

Customize your Verint Solution to work for you: A First Look into Custom Application Consulting

This session helps customers discover their untapped applications/functions in Verint and in best practices in their call center.

Knowledge Search Optimization

This session will look at utilizing reporting data and search quality testing to identify areas of improvement in Knowledge Search.

Optimizing Engagement and Adoption

Transforming to new and unique solutions is critical for the success and sustainability of organizations. Motivating team members to adopt the change requires a well thought out plan. Join Verint’s Consulting team in this session to learn about transformation, communication and adoption strategies for today’s workforce.

Optimizing Solution Value

Obtaining the maximum value from Verint’s solutions has many potential paths. Opportunities can be simple or uniquely innovative. Driving innovation and engagement with the Verint tools is our passion. Join Verint’s Consulting team in this session to learn about some of the unique solutions we have to offer. This is a duplicate of the morning session.

5/18:
1-4pm

Understanding Verint Integrations

This session is an overview and best practice regarding moving data in and out of Verint.

WFM Advanced Request Management

This session will focus on the Advanced Request Management features of the Verint WFM tool.

Advanced SSRS Reporting Topics Part 2

Part 2: This session will focus on advanced topics for utilizing the Verint data model and SSRS reporting engine to build reports. Attending Part 1 is a pre-requisite.

Quality Calibration

This session will focus on techniques in Verint for calibration of your Quality program.

Using Desktop and Process Analytics to improve Contact Center and Back Office Operations

This session will focus on how Desktop Process Analysis can help improve your Operations by showing you how to configure the solution to provide you insight into process efficiencies, quality and real time interactions.

Advanced Performance Management

This session will focus on taking Scorecards to the next level by integrating data from Speech Analytics, Application Analysis, Quality Management and other systems within your company to expand Performance Management to the Enterprise.

WFM Metrics: 5 Ways to Measure Contact Centers for Salesforce Helpdesk Success with Monet

This session aligns usage and reporting for WFM in Contact Centers using Salesforce Helpdesk.

New ACD or CRM? Bring Monet with you for WFM Success

With more than 65 native ACD and CRM integrations, this session wil cover what Monet offers for quick implementations for easier migration processes.

Customize your Verint Solution to work for you: A First Look into Custom Application Consulting

This session will help customers discover their untapped applications/functions in Verint and in best practices in their call center.

Benefits of Proper Requirements Gathering

This session will look at the benefits of requirements gathering and a best practice approach to the overall process.