Prepare Yourself for Your Engage Journey Now.

100+ Sessions

70+ Exhibitors

Speakers from Brands you Know and Love

Engage With Us









Amazing things happen from morning to night. Why not get a jump on understanding and planning your Engage20 adventure. See below for just some of the insights on what we have in store for you and your teams in Dallas.

Agenda At a Glance


Engage20 will offer a broad range of interactive breakout sessions. Many presenters are actual users of our solutions and happy to share their experiences to help you solve problems, learn tips and techniques, and gain new perspectives on how to leverage your solutions more effectively. 

7:30am - 7:00pm Registration Desk
9:00am - 12:00pm Engage+ Education Sessions & Workshops
12:00pm - 1:00pm Lunch
1:00pm - 5:00pm Engage+ Education Sessions & Workshops
6:00pm - 6:30pm General Session
6:30pm - 9:00pm Welcome Reception in the Solutions Lounge

6:30am - 7:30am Wellness Hour
7:00am - 6:00pm Registration Desk
7:30am - 8:30am Breakfast
8:30am - 10:00am General Session
10:00am - 10:30am Break
10:30am - 11:30am Breakout Sessions
11:30am - 1:30pm Lunch in the Solutions Lounge
1:30pm - 2:30pm Breakout Sessions
2:30pm - 3:00pm Break
3:00pm - 4:00pm Breakout Sessions
4:15pm - 5:15pm Breakout Sessions & Networking Groups
5:30pm - 6:30pm Networking Reception

6:30am - 7:30am Wellness Hour
7:00am - 6:00pm Registration Desk
7:30am - 8:30am Breakfast
8:30am - 10:00am General Session
10:00am - 10:30am Break
10:30am - 11:30am Breakout Sessions
11:30am - 1:30pm Lunch in the Solutions Lounge
1:30pm - 2:30pm Breakout Sessions
2:30pm - 3:30pm Breakout Sessions
3:30pm - 4:00pm Break
4:00pm - 5:00pm Breakout Sessions
5:00pm - 6:00pm Breakout Sessions & Networking Groups
7:00pm - 10:00pm Customer Appreciation Event

7:00am - 10:00am Information Desk Open
7:30am - 8:30am Breakfast & Closing Remarks
8:30am - 10:00am Coffee Talk Sessions
10:00am Engage20 Concludes


Power up your skillset. Fill in the blanks – fast.

Commit now at a reduced rate through Jan 31.

It would not be Engage without an emphasis on learning, and you told us you wanted more. Our completely revamped Engage+ Education day Monday May 18 provides training opportunities to open doors for you and for your business to the future.

An integral part of our new Engage+ premium conference pass, our learning sessions are structured to help you boost your knowledge, achieve higher productivity and get the most from your Verint solutions and services.  Whether you oversee or work a call center, lead an IT, Development or Systems Admin team, are part of Customer Experience or Back Office group, need more insights on successful solution or cloud migration strategies, our learning and education sessions have been designed with you in mind.

Delivered in a variety of formats from guided classroom learning to workshops, bootcamps and strategy sessions, it’s your time to get hands on training, tips and best practices from our seasoned Education Specialists and Business Consultants who have curated a ton of practical learning experiences just for you.

Join us and learn from the best, so you can become the best you can be.

Note: Look for education session details in January! Registration for individual sessions will be on a first -come first-served basis. 


Track Descriptions

Conference breakout sessions are organized into tracks to help you target the automation, innovation, and best practice sessions that best meet your needs.

Experience Management

Looking to deliver exceptional customer and employee experiences while improving business performance? Learn how you can analyze experiences across every channel and maximize engagement.

Workforce Engagement: Contact Center

How can you keep your workers engaged and performing at their peak? Discover solutions and automation for improving your team’s productivity and performance.

Workforce Engagement: Back Office

Need to enhance efficiency, profitability, and compliance in your back-office operations? Find ways to engage your workforce while enhancing data visibility and team productivity.


Are you ready to reap the benefits of self-service? Take a closer look at AI-powered chatbots, communities, and IVR solutions designed to empower customers and employees.

Public Sector

Are you struggling to deliver services in today’s digital first world? Discover how you can engage constituents and customers and deliver services efficiently and effectively.

Small or Medium-Sized Business (SMB)

Want to help your small or medium-sized business drive amazing customer experiences? Learn about solutions designed specifically for organizations your size.

Technical / Administrators

Do you support workforce optimization and workforce engagement solutions? Learn tips and best practices for upgrades, integrations, APIs, and support.


How do you help your business comply with internal standards and external regulations? Discover how you can turn regulatory compliance into strategic advantage.


Ask the Experts

Meet one-to-one with our team and benefit from focused time with experts to get your questions answered. Understand how your organization can better leverage our solutions to gain optimal results.

Customer Experience

Our goal is to create customers for life—and to improve, we need your help! Tell us how we’re doing, and see how we incorporated your feedback into enhancements across the entire customer journey. Take a tour of Verint Connect (our global customer community – powered by Telligent Community) and understand how you can become a member of our advocate program.

Product Innovation

Discover new product ideas, mobile prototypes, and help us evolve our solutions to better meet your needs, be easier to use… and fun! Come share your ideas, needs, and experience; vote on new concepts and products; and experiment with features that are in the making.

Solutions Lounge

There is so much to see, hear, and learn in the solutions lounge, you will want to plan your time accordingly. Immerse yourself in and get hands-on with solutions and services from Verint. Learn about groundbreaking partner sponsor solutions that amplify the power of Verint.


Coffee Talks

One of the most highly-rated, engaging sessions year after year is our Coffee Talks! Unwind from the customer appreciation festivities from the night before over a cup of coffee or tea with your peers and Verint experts. Take what you’ve learned throughout the conference and ask questions, share best practices, and bolster your action plan for your return to the office.


Opportunity awaits

One of the most valuable aspects of our annual customer and partner conference is the opportunity to exchange information and ideas with peers and Verint executives.  Here are just a few of the things we have planned for you, our partners.

Connect with Qualified Prospects

Why not sponsor Engage20? Gain a unique opportunity to meet with decision makers, users, and technology experts who not only use Verint solutions, but are also interested in other products and services that can help them drive business value across their organizations. Showcase your partnership with Verint and drive visibility for your brand with our 1600+ attendees. We have a variety of sponsorship opportunities at a variety of price points available for you. 


Be part of the experience

Join us at our partner networking event on Monday, May 18 before general session kicks off. Learn, explore and connect with Verint’s executives and industry thought leaders. More details coming soon.

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B