Orlando, FL | May 20 - 23, 2019 REGISTER NOW

Something for Everyone. Your Tomorrow. Today.

Tracks and Agenda

Track Descriptions

Conference breakout sessions are organized into tracks to help you target the sessions that best meet your needs.

Customer Experience

Looking to deliver better customer experiences and improve business performance? Learn how you can leverage the voice of the customer across channels to gain insight for smarter decision making.

Workforce Engagement: Contact Center

How can you keep your workers engaged and performing at their peak? Discover solutions and automation for enhancing individual / team productivity and performance, whether in the office or on the road.

Workforce Engagement: Back Office and Branch

Need to enhance efficiency, profitability, and compliance in your branch and back office operations? Find out how you can engage your workforce and gain visibility into—and control over—processes and productivity.

Compliance

Are compliance regulations making your head spin? Discover solutions that can help you meet the challenges of evolving regulations while helping you reduce liability and mitigate risk.

Self-Service

Are you ready to reap the benefits of self-service? Take a closer look at the technology that can help empower your customers and employees with information that’s available anytime, anywhere.

Public Sector

Are you struggling to deliver services in today’s “digital first” world? Discover how you can engage constituents and customers using the channels they prefer while delivering services efficiently and effectively.

Security, Surveillance and Fraud Investigation

Are you implementing innovative, unified and predictive security solutions to protect against threats? Discover how you can leverage Verint to address some of the top challenges today in the financial industry.

A look into what your day will include

Agenda

Engage 2019 will offer a broad range of interactive breakout sessions. Many presenters are actual users of our solutions and happy to share their experiences to help you solve problems, learn tips and techniques, and gain new perspectives on how to leverage your solutions more effectively. Download last year’s agenda for customer engagement and security solutions.

MONDAY

 

7:30am – 7:00pm Registration Desk


9:00am – 12:00pm Pre-Conference Workshops: Session 1


12:00pm – 1:00pm Lunch


1:00pm – 4:00pm Pre-Conference Workshops: Session 2


6:00pm – 7:30pm Opening Session of Conference


6:30pm – 8:30pm Reception in Solutions Lounge


 

 

TUESDAY

 

7:00am – 6:00pm Registration Desk


7:30am – 8:30am Breakfast and Regional Roundtables


8:30am – 10:00am General Session


10:00am – 10:30am Break


10:30am – 11:30am Breakout Sessions (Block 1)


11:30am – 1:30 Lunch served in the Solutions Lounge


1:30pm – 2:30pm Breakout Sessions (Block 2)


2:30pm – 3:00pm Break


3:00pm – 4:00pm Breakout Sessions (Block 3)


4:15pm – 5:15pm Verint Networking Groups


5:30pm – 6:30 Networking Reception

 

 

WEDNESDAY

 

7:00am – 7:00pm Registration Desk


7:30am – 8:30am Breakfast and Industry Roundtables


8:30am – 10:00am General Session


10:00am – 10:30am Break


10:30am – 11:30am Breakout Sessions (Block 4)


11:30am-12:30pm Lunch


12:30pm – 1:30pm Breakout Sessions (Block 5)


1:30pm – 1:45pm Transition to Block 6


1:45pm – 2:45pm Breakout Sessions (Block 6)


2:45pm – 3:15pm Break


3:15pm – 4:15pm Breakout Sessions (Block 7)


4:30pm – 5:30pm Networking Groups


6:30pm – 10:30pm Customer Appreciation Event

 

 

THURSDAY

 

7:00am – 10:00am Information Desk Open


7:30am – 8:30am Breakfast and Closing Remarks


8:30am – 10:00am Coffee Talk Sessions


 

MONDAY

 

7:30am – 7:00pm Registration Desk


9:00am – 12:00pm Pre-Conference Workshops: Session 1


12:00pm – 1:00pm Lunch


1:00pm – 4:00pm Pre-Conference Workshops: Session 2


6:00pm – 7:30pm Opening Session of Conference


6:30pm – 8:30pm Reception in Solutions Lounge


 

 

TUESDAY

 

7:00am – 6:00pm Registration Desk


7:30am – 8:30am Breakfast and Regional Roundtables


8:30am – 10:00am General Session


10:00am – 10:30am Break


10:30am – 11:30am Breakout Sessions (Block 1)


11:30am – 1:30 Lunch served in the Solutions Lounge


1:30pm – 2:30pm Breakout Sessions (Block 2)


2:30pm – 3:00pm Break


3:00pm – 4:00pm Breakout Sessions (Block 3)


4:15pm – 5:15pm Verint Networking Groups


 

 

WEDNESDAY

 

7:00am – 7:00pm Registration Desk


7:30am – 8:30am Breakfast and Industry Roundtables


8:30am – 10:00am General Session


10:00am – 10:30am Break


10:30am – 11:30am Breakout Sessions (Block 4)


11:30am-12:30pm Lunch


12:30pm – 1:30pm Breakout Sessions (Block 5)


1:30pm – 1:45pm Transition to Block 6


1:45pm – 2:45pm Breakout Sessions (Block 6)


2:45pm – 3:15pm Break


3:15pm – 4:15pm Breakout Sessions (Block 7)


4:30pm – 5:30pm Networking Groups


6:30pm – 10:30pm Customer Appreciation Event

 

 

THURSDAY

 

7:00am – 10:00am Information Desk Open


7:30am – 8:30am Breakfast and Closing Remarks


8:30am – 10:00am Coffee Talk Sessions

Have Your Say. Get Engaged

Engagement Zones

There’s more to Engage than just keynote and breakout sessions! As an attendee, you can participate in a variety of interactive activities designed to help you gain a deeper understanding of your solutions, network with other users and industry experts, and offer feedback on Verint solutions and services.

 

We invite you to visit any or all of these interactive opportunities to get even more out of your time at Engage 2019:

Ask The Experts Zone

Meet one-on-one with a consultant from Verint Professional Services or a member from our Product Management or Support teams. Benefit from focused time with our experts to get your questions answered and understand how your organization can better leverage our solutions and obtain optimal results.

Customer Experience Zone

Our goal is to create customers for life—and to keep on improving, we need your help! Stop by this exhibit and tell us how we’re doing, where we can improve, and get a glimpse at how we incorporate your feedback into improvements across the entire customer journey. While you’re there, take a tour and join the online Verint global customer community – powered by Telligent Community!

Product Innovation Zone

Come discover new product ideas, mobile prototypes, and more, and help us evolve our solutions to better meet your needs, be easier to use… and fun! Stop by this interactive exhibit and share your ideas, needs, and experience; vote on new concepts and products; and experiment with features that are in the making.

Solutions Lounge

Verint and the conference sponsors will demonstrate solutions and services in exhibits open at various hours throughout the conference. Feeling hungry during breaks? Stop by for snacks and check out the exhibits!

Coffee Talks

Don’t miss Coffee Talk, one of the most highly-rated, engaging sessions year after year! Unwind from the customer appreciation festivities from the night before over a cup of coffee or tea with your peers and Verint experts. Take what you’ve learned throughout the conference and ask questions, share best practices, and bolster your action plan for your return to the office.

Partners

As a partner of our customer engagement solutions attending the conference, there are some exciting opportunities to interact with other Verint partners and thought leaders. We would love to see you at the following events:

Partner Forum | Monday, May 20

10 a.m. – 2 p.m.

The Partner Forum offers an opportunity to network, identify opportunities to expand your market, and hear insights from Verint leaders about our strategic plans and product direction. The forum will kick off at 10:00 a.m., and sessions will run through the afternoon closing with a fun networking event. Let’s continue to build business together!

Partner Networking Event | Monday May 20
2 – 5 p.m.

Join us for a networking event honoring you, our valued partner! Make new connections and strengthen existing ones. In addition, we will be unveiling the 2019 partner award winners – this is an event you won’t want to miss!

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

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