Prepare Yourself for Your Engage Journey Now.
100+ Sessions
70+ Exhibitors
Speakers from Brands you Know and Love
Engage With Us
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Amazing things happen from morning to night. Why not get a jump on understanding and planning your Engage20 adventure. See below for just some of the insights on what we have in store for you and your teams in Dallas.
Agenda At a Glance
Engage20 will offer a broad range of interactive breakout sessions. Many presenters are actual users of our solutions and happy to share their experiences to help you solve problems, learn tips and techniques, and gain new perspectives on how to leverage your solutions more effectively.
| 7:30am - 7:00pm | Registration Desk |
| 9:00am - 12:00pm | Engage+ Education Sessions & Workshops |
| 12:00pm - 1:00pm | Lunch |
| 1:00pm - 5:00pm | Engage+ Education Sessions & Workshops |
| 6:00pm - 6:30pm | General Session |
| 6:30pm - 9:00pm | Welcome Reception in the Solutions Lounge |
| 6:30am - 7:30am | Wellness Hour |
| 7:00am - 6:00pm | Registration Desk |
| 7:30am - 8:30am | Breakfast |
| 8:30am - 10:00am | General Session |
| 10:00am - 10:30am | Break |
| 10:30am - 11:30am | Breakout Sessions |
| 11:30am - 1:30pm | Lunch in the Solutions Lounge |
| 1:30pm - 2:30pm | Breakout Sessions |
| 2:30pm - 3:00pm | Break |
| 3:00pm - 4:00pm | Breakout Sessions |
| 4:15pm - 5:15pm | Breakout Sessions & Networking Groups |
| 5:30pm - 6:30pm | Networking Reception |
| 6:30am - 7:30am | Wellness Hour |
| 7:00am - 6:00pm | Registration Desk |
| 7:30am - 8:30am | Breakfast |
| 8:30am - 10:00am | General Session |
| 10:00am - 10:30am | Break |
| 10:30am - 11:30am | Breakout Sessions |
| 11:30am - 1:30pm | Lunch in the Solutions Lounge |
| 1:30pm - 2:30pm | Breakout Sessions |
| 2:30pm - 3:30pm | Breakout Sessions |
| 3:30pm - 4:00pm | Break |
| 4:00pm - 5:00pm | Breakout Sessions |
| 5:00pm - 6:00pm | Breakout Sessions & Networking Groups |
| 7:00pm - 10:00pm | Customer Appreciation Event |
| 7:00am - 10:00am | Information Desk Open |
| 7:30am - 8:30am | Breakfast & Closing Remarks |
| 8:30am - 10:00am | Coffee Talk Sessions |
| 10:00am | Engage20 Concludes |
Education
Power up your skillset. Fill in the blanks – fast.
Commit now at a reduced rate through Dec 31.
It would not be Engage without an emphasis on learning, and you told us you wanted more. Our completely revamped Engage+ Education day Monday May 18 provides training opportunities to open doors for you and for your business to the future.
An integral part of our new Engage+ premium conference pass, our learning sessions are structured to help you boost your knowledge, achieve higher productivity and get the most from your Verint solutions and services. Whether you oversee or work a call center, lead an IT, Development or Systems Admin team, are part of Customer Experience or Back Office group, need more insights on successful solution or cloud migration strategies, our learning and education sessions have been designed with you in mind.
Delivered in a variety of formats from guided classroom learning to workshops, bootcamps and strategy sessions, it’s your time to get hands on training, tips and best practices from our seasoned Education Specialists and Business Consultants who have curated a ton of practical learning experiences just for you.
Join us and learn from the best, so you can become the best you can be.
Note: Look for education session details in January! Registration for individual sessions will be on a first -come first-served basis.
Tracks
Track Descriptions
Conference breakout sessions are organized into tracks to help you target the automation, innovation, and best practice sessions that best meet your needs.
Experience Management
Looking to deliver exceptional customer and employee experiences while improving business performance? Learn how you can analyze experiences across every channel and maximize engagement.
Workforce Engagement: Contact Center
How can you keep your workers engaged and performing at their peak? Discover solutions and automation for improving your team’s productivity and performance.
Workforce Engagement: Back Office
Self-Service
Are you ready to reap the benefits of self-service? Take a closer look at AI-powered chatbots, communities, and IVR solutions designed to empower customers and employees.
Public Sector
Small or Medium-Sized Business (SMB)
Want to help your small or medium-sized business drive amazing customer experiences? Learn about solutions designed specifically for organizations your size.
Technical / Administrators
Focused on those who support workforce optimization and workforce engagement solutions. Learn tips and best practices for upgrades, integrations, APIs, and support.
Zones
Ask the Experts
Meet one-to-one with our team and benefit from focused time with experts to get your questions answered. Understand how your organization can better leverage our solutions to gain optimal results.
Customer Experience
Our goal is to create customers for life—and to improve, we need your help! Tell us how we’re doing, and see how we incorporated your feedback into enhancements across the entire customer journey. Take a tour of Verint Connect (our global customer community – powered by Telligent Community) and understand how you can become a member of our advocate program.
Product Innovation
Discover new product ideas, mobile prototypes, and help us evolve our solutions to better meet your needs, be easier to use… and fun! Come share your ideas, needs, and experience; vote on new concepts and products; and experiment with features that are in the making.
Solutions Lounge
There is so much to see, hear, and learn in the solutions lounge, you will want to plan your time accordingly. Immerse yourself in and get hands-on with solutions and services from Verint. Learn about groundbreaking partner sponsor solutions that amplify the power of Verint.
Coffee Talks
One of the most highly-rated, engaging sessions year after year is our Coffee Talks! Unwind from the customer appreciation festivities from the night before over a cup of coffee or tea with your peers and Verint experts. Take what you’ve learned throughout the conference and ask questions, share best practices, and bolster your action plan for your return to the office.
Opportunity awaits
One of the most valuable aspects of our annual customer and partner conference is the opportunity to exchange information and ideas with peers and Verint executives. Here are just a few of the things we have planned for you, our partners.
Connect with Qualified Prospects
Why not sponsor Engage20? Gain a unique opportunity to meet with decision makers, users, and technology experts who not only use Verint solutions, but are also interested in other products and services that can help them drive business value across their organizations. Showcase your partnership with Verint and drive visibility for your brand with our 1600+ attendees. We have a variety of sponsorship opportunities at a variety of price points available for you.
Be part of the experience
Join us at our partner networking event on Monday, May 18 before general session kicks off. Learn, explore and connect with Verint’s executives and industry thought leaders. More details coming soon.