Engage Online

You can watch Engage Online, the virtual event for Verint customers and wider audience, On Demand now.

Engage Online is filled with opportunities to learn from customer engagement experts. Nancy Rademaker will take you on a journey from Customer Experience (CX) to Employee Experience (EX) and back again in her entertaining and insightful keynote session on how to deliver that X Factor.

Our customers are also sharing their experiences. Patrick Dinsmore from npower and James Knight from Shell Energy Retail both discuss how Verint’s solutions have helped them transform their customer and employee engagement and keep up with today’s challenges.

You can also find the recordings of all our Solutions Experts sessions here:

Knowledge Management

Back Office Optimisation

Speech Analytics/Automated Quality Management

Workforce Management

Cloud solutions

Learn

Find out more about the latest solutions and product releases.

Hear

Gain valuable insight from peers during online presentations.

Get inspired

Hear exclusive thoughts and ideas from experts and “power users.”

Speakers

  • James Knight

    James Knight

    Shell Energy Retail

  • Patrick Dinsmore

    Patrick Dinsmore

    npower

  • Nancy Rademaker

    Nancy Rademaker

    Keynote speaker

  • Steve Bell

    Steve Bell

    Verint

  • Chris Szala

    Chris Szala

    Verint

  • Christian Berger

    Christian Berger

    Verint

  • Simon Rudkin

    Simon Rudkin

    Verint

  • Huw Jones

    Huw Jones

    Verint

  • Chris Rainsforth

    Chris Rainsforth

    Verint

  • Stuart Kendall

    Stuart Kendall

    Verint

  • John Bousfield

    John Bousfield

    Verint

  • Keith Barrow

    Keith Barrow

    Verint

  • Alistair Mearns

    Alistair Mearns

    Verint

Agenda



Chris Szala , VP Sales UK, Middle East, South Africa, Verint Systems


Christian Berger , VP Sales Mainland Europe, Verint Systems


Welcome and Opening


Nancy Rademaker , Keynote speaker


Keynote Nancy Rademaker and Q&A – The X Factor of Customer Centricity, Making a difference in x-traordinary times and beyond

Some of the best and most creative customer experience stories emerge during moments like we face today. Delivering the X factor is always key and no more so now.

Nancy Rademaker will take you on a journey from Customer Experience (CX) to Employee Experience (EX) and back again in her entertaining and insightful keynote session on how to deliver that X Factor.

Highly energetic and with a great ability to truly position technology through the eyes of the customer, Nancy brings unique insights to the rapid shifts in CX and EX.


Steve Bell , Vice President Solutions Consulting EMEA, Verint


Driving Customer Engagement – Verint Solution Strategy

Our customers are constantly balancing the demands of elevating the customer experience and improving operational efficiency.

Digital Transformation has given customers additional choices on how to transact, but organisations need to avoid multiplying complexity in servicing customers.

We look at the strategies that we believe organisations need to consider and the approaches to evolving services throughout the full customer engagement cycle. We will also look at how automation and intelligence within the Verint solutions can help you face these challenge of driving both customer and employee engagement to the highest levels.

Solutions Tour

Discover the latest around our Verint solutions in our online Solutions Tour. Each of our solutions experts will guide you through how each solution can help drive customer and employee engagement.

  • Cloud solutions
  • Back Office Optimisation
  • Knowledge Management
  • Speech Analytics/Automated Quality Management
  • Workforce Management


Patrick Dinsmore , Service Level Manager


James Knight , Strategic Planning and Forecasting Manager


Customer Success Stories Shell Energy and Npower and Q&A

In this session, hear from Patrick Dinsmore of npower and James Knight of Shell Energy Retail on how Verint solutions has helped them transform their customer and employee engagement.



Christian Berger , VP Sales Mainland Europe, Verint Systems


Chris Szala , VP Sales UK, Middle East, South Africa, Verint Systems


Thank You and Next Steps









Steve Bell , Vice President Solutions Consulting EMEA, Verint


Simon Rudkin , Vice President - Cloud and Hosting


John Bousfield , Solutions Consultant Knowledge Management


Huw Jones , Senior Solutions Consultant Workforce Engagement


Keith Barrow , Solutions Consultant Experience Management


Alistair Mearns , Analytics Solutions Consultant


Stuart Kendall , Senior Solutions Consultant Back Office Optimisation


Chris Rainsforth , Head of Operational Management Best Practice Back Office Optimisation


Lunch break OR attend one of our 5 Solutions Experts Sessions

Enjoy your lunch or you can choose to hear from our experts and dive into one of our Knowledge Management, Back Office Optimisation, Speech Analytics/Automated Quality Management, Cloud solutions and Workforce Management solutions in specific interactive Webex sessions.









Steve Bell , Vice President Solutions Consulting EMEA, Verint


Simon Rudkin , Vice President - Cloud and Hosting


Huw Jones , Senior Solutions Consultant Workforce Engagement


John Bousfield , Solutions Consultant Knowledge Management


Chris Rainsforth , Head of Operational Management Best Practice Back Office Optimisation


Stuart Kendall , Senior Solutions Consultant Back Office Optimisation


Keith Barrow , Solutions Consultant Experience Management


Alistair Mearns , Analytics Solutions Consultant


Attend one of our 5 Solutions Experts Sessions

Hear from our experts and dive into one of our Knowledge Management, Back Office Optimisation, Speech Analytics/Automated Quality Management, Cloud solutions and Workforce Management solutions in specific interactive Webex sessions.

Register here to watch the On Demand version