5CA works 100% remotely via a time-tested remote operating model which means they can source and deploy the best talent from around the world.

Its highly engaged, digitally native agents have a genuine love for brands and 5CA’s secure cloud-based ecosystem helps them excel at their jobs. This enables the business to provide their services across multiple languages, skills and locations, 24/7 in 80 countries.

Do you have a remote or distributed workforce? Can you provide the necessary flexibility, information and tools that they need to deliver exceptional customer engagement?

In this webinar discover how the 5CA remote working operating model, supported by Verint WFM, has enabled them to:

• Source ‘brand fans’ from around the world to service its customers
• Increase client satisfaction thanks to the flexible scheduling
• Reduce operating costs, improve efficiency and adhere to service levels

Register and find out how 5CA enhances its CX metrics and employee engagement.

Are your teams and business equipped to succeed? What are the right attitudes and mindsets for better performance? How do you inspire your workforce to embrace change, technology in a disrupted world?

Join Keith Barrow and Chris Rainsforth in this session as they look at what success looks like.

Our Verint experts and Award-Winning customers will explain how their teams and business succeeded in 2021 and how they are planning for even better in 2022.

Are your teams and business equipped to succeed? What are the right attitudes and mindsets for better performance? How do you inspire your workforce to embrace change, technology in a disrupted world?

Join Keith Barrow and Chris Rainsforth in this session as they look at what success looks like.

Our Verint experts and Award-Winning customers will explain how their teams and business succeeded in 2021 and how they are planning for even better in 2022.

Can you create positive outcomes during every customer interaction? Do your employees have the necessary answers and guidance, in the moment, to deliver? 

Mortgage lender, Florius, put the needs of its 400,000+ customers at the heart of every engagement when it set out on its digital transformation journey several years ago. By surfacing insight from every interaction, they can give agents real-time guidance on how to respond better to their customers, in the moment.

In this webinar, Seif Alhamrany (Team Manager Advice, Florius) explains how Verint Speech Analytics and the Real-Time Agent Assist Solutions help the business to:

• Understand the drivers of customer loyalty and retention
• Deliver fast and effective remote training
• Provide enhanced key metrics, including NPS, FTR / FCR and CSAT
• Progress towards full automation for better customer experiences

Keith Barrow (Director, Solutions Consulting, Verint) joins the session to explain why extracting insights from interactions and desktop activities, plus connecting work, data and experiences helps deliver better outcomes – for both your customers and organisation.

How we will work, where we will work and what offices we will need? Open, vibrant, flexible – are you ready for tomorrow’s workforce?

We are entering a new era of employee expectation which is fuelling seismic organisational and urban redesigns. Fresh possibilities mean individual organisations must rethink their workplace strategies and resulting office footprints within cities that also need to evolve at pace.

Verint are delighted to host this truly fascinating panel discussion featuring Urbanite Advisors, a Corporate Real Estate and Location Consultancy firm, Qatar’s leading IT services provider Malomatia who operate the largest contact centre in Qatar on behalf of the Ministry of Transport and Communication (MOTTC), and Huw Jones – Verint’s Workforce Management technology expert.

Join us to discover:

• An insight into what the cities and workplaces of tomorrow must deliver
• The very latest research on the remote working and real estate plans of key employers across the UK and EMEA
• How technology can support an agile, remote and distributed workforce to deliver organisational goals
• How a flexible location mindset enabled Malomatia to rapidly handle a 200% increase in customer interactions

This webinar will offer a blueprint on the transformative steps that should be considered across your contact centre and wider organisation.

Reserve your place. Registrants are also welcome to share news of this session with their Heads of HR, Recruitment, Transformation, Digitisation and Operations.

BNP Paribas Polska, one of Poland’s biggest universal banks, has around 280 products and 3 million customers.

Offering ways for customers to engage with its products through digital channels is key to its customer engagement strategy. And convincing its customers to move to these digital channels was a priority.

In this presentation, Anastasiia Novak, BNP Paribas Polska, will walk you through the process they embarked on, with the help of Verint solutions, to promote its digital channels through their Contact Centre.

Register now and hear how they defined the scope of the project, implemented Real-Time Agent Assist and increased the number of active digital users.

• Optimise how it motivates employees to adopt desired behaviours
• Ensure training, and knowledge updates are retained and applied on the job
• Transform manager 1:1s into real-time coaching sessions
• Increase employee’s productivity across the board with a focus on core performers

Please join Verint, Webhelp and our Employee Success partners, Centrical, for what promises to be a fascinating insight into how you can turn possibilities into deliverables. If there is one webinar you need to catch before the summer holidays begin, this is the one.

Data is critical to business success, but gaining access to all the data and being able to unlock the insights within is a challenge!

Business managers and executives are awash with data about their business, but, because of the sheer volume of interactions and experiences taking place, across the growing number and variety of communication channels, this data is yielding precious little insight into the what, why, where and how of improving their operations’ performance.

With all this data – in so many different places and formats – how can you make it intelligible and useful?

The solution is to build a data hub that acts as a single, purpose built, repository for all your customer interaction and experiences data. Here it can be unified and harmonized to provide cohesive data for reporting and analysis,revealing insights that inform strategy across the whole spectrum of business activity.

But building such a data hub is a complex, time-consuming and expensive endeavor. And one that may fail to keep up with evolutions in engagement channels and customer behaviors.

So, Verint have built it for you…

Register for this webinar to learn more about how Verint can help you crack the engagement data challenge.

On Demand Here

Insight from your voice and text channels can help your business stay ahead of the competition.

By extracting meaningful insights from the millions of interactions and desktop activities, your teams and business can drive change, improve productivity, and increase customer loyalty.

In this session, our experts will show how, as in the world of Grand Prix motor racing, AI and analytics can help deliver real-time insights and predict future trends and the importance of enriched data for the entire business including analysts, data Scientists and frontline staff.

Register now and hear how you too can drive faster action, impact, and ROI across the organisation.

On Demand Here

Are you struggling with adherence, meeting SLA’s and managing productivity levels within your contact centre? Did you know that you can optimise your workforce with one affordable solution, which results in better utilisation of resources, cost management efficiency and improved service levels?

Verint Monet Workforce Optimisation enables organisations to enhance its customer experience, improve agent productivity, identify performance gaps and empower workforces to deliver outstanding and efficient customer service across hybrid working environments.

Learn more in our webinar, where we will walk you through how this integrated platform works and show how it can help:

• create efficient schedules for incoming call volumes
• tracks key metrics in accordance with your business goals
• monitors calls for quality, training and compliance purposes

Discover why Verint Monet is an easy to deploy, unified cloud contact centre optimisation solution, which includes workforce management, performance management and analytics.

On Demand Here

In our keynote from our Formula One experts (9 November), they discuss the vast amounts of data that a Formula One team analyses and the importance of real-time analytics to drive performance.

Your workforce also handles huge volumes of data through your customer interactions on a wide range of topics every day.

Your customers expect immediate, accurate answers, on all of these topics, and a great experience at all times.

How do you empower your agents with the resources, in the moment, to provide fast, accurate, and compliant information?

In this session, find out how Verint’s Real-Time Work solutions help connect work, data, and experiences to guide better customer interactions and outcomes.