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#EngageOnline
You can watch Engage Online, the virtual event for Verint customers and wider audience, On Demand now.
Engage Online is filled with opportunities to learn from customer engagement experts. Nancy Rademaker will take you on a journey from Customer Experience (CX) to Employee Experience (EX) and back again in her entertaining and insightful keynote session on how to deliver that X Factor.
Our customers are also sharing their experiences. Patrick Dinsmore from npower and James Knight from Shell Energy Retail both discuss how Verint’s solutions have helped them transform their customer and employee engagement and keep up with today’s challenges.
You can also find the recordings of all our Solutions Experts sessions here:
Find out more about the latest solutions and product releases.
Gain valuable insight from peers during online presentations.
Hear exclusive thoughts and ideas from experts and “power users.”
Verint
Verint
Verint
Keynote speaker
Verint
Verint
Verint
Verint
10:00
Steve Bell , Vice President Solutions Consulting EMEA, Verint
10:10
Steve Bell , Vice President Solutions Consulting EMEA, Verint
Our customers are constantly balancing the demands of elevating the customer experience and improving operational efficiency.
Digital Transformation has given customers additional choices on how to transact, but organisations need to avoid multiplying complexity in servicing customers.
We look at the strategies that we believe organisations need to consider and the approaches to evolving services throughout the full customer engagement cycle. We will also look at how automation and intelligence within the Verint solutions can help you face these challenge of driving both customer and employee engagement to the highest levels.
20mins
11:00
In this session, hear from one of our customers in the region on how Verint solutions has helped them transform their customer and employee engagement.
20mins
In this session, hear from one of our customers in the region on how Verint solutions has helped them transform their customer and employee engagement.
20mins
11:50
Discover the latest around our Verint solutions in our online Solutions Tour. Each of our solutions experts will guide you through how each solution can help drive customer and employee engagement.
10mins
Steve Bell , Vice President Solutions Consulting EMEA, Verint
Simon Rudkin , Vice President - Cloud and Hosting
Chris Rainsforth , Head of Operational Management Best Practice Back Office Optimisation
Stuart Kendall , Senior Solutions Consultant Back Office Optimisation
Keith Barrow , Solutions Consultant Experience Management
Alistair Mearns , Analytics Solutions Consultant
Hear from our experts and dive into one of our Knowledge Management, Back Office Optimisation, Speech Analytics/Automated Quality Management, Cloud solutions and Workforce Management solutions in specific interactive Webex sessions.
60mins
13:00