IST is an Award Winning Customer Experience (CX) Systems Integrator dedicated to delivering localized CX Solutions to all verticals within the Middle East and Turkey. IST employs over 250 personnel, across six countries, making IST the largest dedicated CX Solution provider in the region.

IST’s portfolio of products and services include: Contact Center (Cloud, Hybrid or on-Prem), Customer Engagement Systems (Cloud or on-Prem), Contact Center Agent Desktops, Sentiment Analysis, Speech and Language (Arabic and English), Mobile Transactional Security, Digital Signage, Workforce Management, Workload Distribution, Customer Journey Analytics, and many more.

IST has received many industry awards by leading experts in an number of key areas: Innovation and R&D, Service Delivery, Project Implementation and Customer Satisfaction.