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Engage on the Road Middle East 2019

Welcome to Engage on the Road, the events for Verint customers from the Middle East, which will take place on 30th of September at the Hyatt Regency hotel in Riyadh, Saudi Arabia and 2nd of October at the Sheraton Grand Hotel in Dubai, United Arab Emirates. Engage on the Road brings together colleagues, peers and partners for inspiration and collaboration and is filled with opportunities to help you get the most from your Verint solutions. Don’t miss your chance to learn from customer engagement experts, who will share their expertise, insights and perspectives on how to optimise customer engagement.

Learn

Find out more about the latest solutions, our roadmaps and product releases.

Network

Gain valuable insight and network with peers during presentations and other activities.

Get inspired

Hear exclusive thoughts and ideas from experts and “power users.”

Speakers

  • Hamza Essakhi

    Hamza Essakhi

    BUPA Arabia

  • Rami Sweis

    Rami Sweis

    Gulf CX

  • Leena Hassan

    Leena Hassan

    Bupa Arabia

  • Nikki Moss

    Nikki Moss

    Capita Dubai

  • Ziad Madanat

    Ziad Madanat

    Verint

  • Steve Bell

    Steve Bell

    Verint

  • Marije Gould

    Marije Gould

    Verint

  • David Hudson

    David Hudson

    Verint ForeSee

  • Janty Dukhgan

    Janty Dukhgan

    Verint

  • Tarig Farid

    Tarig Farid

    Verint

  • David Poulton

    David Poulton

    Verint

  • Mark White

    Mark White

    Verint

  • Phil Diffey

    Phil Diffey

    Verint

Agenda

This agenda will give you a flavour of what we have planned and we will update with more detail on the session topics and keynote speakers shortly.


Ziad Madanat , Head of Sales and Operations Middle East, Verint


Welcome and Opening


Steve Bell , Vice President Solutions Consulting EMEA, Verint


Engagement in the Always-On Era

In collaboration with Opinium Research LLP, Verint Systems has polled more than 34,000 people in 18 countries across the globe to better understand consumer attitudes and demands around customer and employee engagement, technology and data. Steve Bell will tell you all about the hybrid workforce; how humans and technology work hand-in-hand to deliver better customer and employee experiences in our ‘always-on’ society. Our research will explore the true value of humans at work, and in customer service, as businesses turn to technology to engage with the ‘always-on’ consumer.



Steve Bell , Vice President Solutions Consulting EMEA, Verint


Tarig Farid , Senior Consultant Middle East


The Future of Customer Engagement – Elevating the Customer Experience and Driving Operational Efficiency

Verint is the customer engagement company. Customer engagement is now a strategic differentiator, and our solutions enable our customers to gain a sustainable competitive advantage by elevating customer experience and driving operational efficiency. We help organizations simplify, modernize and automate their customer engagement through our market-leading cloud and hybrid solutions. At our core, we’re a technology innovator and have one of the broadest portfolios of customer engagement solutions available today. We will share the Verint product strategy that is driving the evolution of our portfolio and our acquisition strategy. We will look at the latest and upcoming enhancements to our solutions, and also a vision of our integrated capabilities to manage the full customer engagement lifecycle.


Hamza Essakhi , Head of Service quality and Customer experience, BUPA Arabia


Customer Presentation Bupa Arabia: Your Voice of the Customer; Your Data Mining Field

Hamza Essakhi, Head of Service quality and Customer experience of Bupa Arabia will explain the importance of having a strong internal system that catches the customer feedback and use this feedback in continuously improving the service offering of the organization.


Rami Sweis , CEO, Gulf CX


Customer presentation Gulf CX: The Blueprint for Customer Service Automation

The session discusses the use of technologies such as Speech and Text Analytics and WhatsApp messaging to build data models for automation of transactions and how to carefully integrate the essential human touch throughout the process.



Steve Bell , Vice President Solutions Consulting EMEA, Verint


Tarig Farid , Senior Consultant Middle East


Solution Session – Workforce Engagement, Intelligent Self-Service and Voice of the Customer


Phil Diffey , Channel Sales Director Global Financial Compliance Team


Solution Session – Compliance and Assurance


David Poulton , Account Director, Verint


Solution Session – Back Office Optimization


Mark White , Executive VP Sales, Verint Knowledge Management


Solution Session – Knowledge Management


David Hudson , Regional Director EMEA, Verint ForeSee


Winners and Losers in the Battle for Consumer Preference

The worlds top brands are locked in a long-term battle for buyer preference. Recent ForeSee research shows that while brands like Netflix, PayPal and Google continue to lead the way in digital experience, Walmart, Chase and others have made significant gains. In retail, Amazon continues to dominate through the delivery of excellent user experience and investments in delivery logistics. However, the multi-channel customer journey is now the norm enabling traditional retailers which have embraced digital, particularly mobile, to compete and prosper.


Ziad Madanat , Head of Sales and Operations Middle East, Verint


Networking Reception


Ziad Madanat , Head of Sales and Operations Middle East, Verint


Welcome and Opening


Marije Gould , Vice President Marketing EMEA, Verint


Engagement in the Always-On Era

In collaboration with Opinium Research LLP, Verint Systems has polled more than 34,000 people in 18 countries across the globe to better understand consumer attitudes and demands around customer and employee engagement, technology and data. Marije Gould will tell you all about the hybrid workforce; how humans and technology work hand-in-hand to deliver better customer and employee experiences in our ‘always-on’ society. Our research will explore the true value of humans at work, and in customer service, as businesses turn to technology to engage with the ‘always-on’ consumer.


Steve Bell , Vice President Solutions Consulting EMEA, Verint


The Future of Customer Engagement – Elevating the Customer Experience and Driving Operational Efficiency

Verint is the customer engagement company. Customer engagement is now a strategic differentiator, and our solutions enable our customers to gain a sustainable competitive advantage by elevating customer experience and driving operational efficiency. We help organizations simplify, modernize and automate their customer engagement through our market-leading cloud and hybrid solutions. At our core, we’re a technology innovator and have one of the broadest portfolios of customer engagement solutions available today. We will share the Verint product strategy that is driving the evolution of our portfolio and our acquisition strategy. We will look at the latest and upcoming enhancements to our solutions, and also a vision of our integrated capabilities to manage the full customer engagement lifecycle.


Leena Hassan , Manager - Customer Experience CQI, Quality & Lean Transformation


Customer Presentation Bupa Arabia: Your Voice of the Customer; Your Data Mining Field

Leena A. Hassan, Customer Experience CQI Manager of Bupa Arabia will explain the importance of having a strong internal system that catches the customer feedback and use this feedback in continuously improving the service offering of the organization.


Nikki Moss , General Manager at Capita Dubai Limited


Customer Presentation Capita Dubai Limited – Modernising our Service Delivery

Nikki Moss, General Manager of Capita Dubai, will give an overview of how Capita Dubai Limited will be using Verint technology as a key enabler to transforming and modernizing our service delivery.



Steve Bell , Vice President Solutions Consulting EMEA, Verint


Janty Dukhgan , Senior Pre-Sales Consultant Middle East


Solution Session – Workforce Engagement, Intelligent Self-Service and Voice of the Customer


Phil Diffey , Channel Sales Director Global Financial Compliance Team


Solution Session – Compliance & Assurance


David Poulton , Account Director, Verint


Solution Session – Back Office Optimization


Mark White , Executive VP Sales, Verint Knowledge Management


Solution Session – Knowledge Management


David Hudson , Regional Director EMEA, Verint ForeSee


Winners and Losers in the Battle for Consumer Preference

The worlds top brands are locked in a long-term battle for buyer preference. Recent ForeSee research shows that while brands like Netflix, PayPal and Google continue to lead the way in digital experience, Walmart, Chase and others have made significant gains. In retail, Amazon continues to dominate through the delivery of excellent user experience and investments in delivery logistics. However, the multi-channel customer journey is now the norm enabling traditional retailers which have embraced digital, particularly mobile, to compete and prosper.

Venue Riyadh

At Hyatt Regency Riyadh Olaya, experience the perfect blend of business and relaxation. Enjoy modern architecture, comfortable accommodations and loads of business amenities. An exciting Riyadh visit easily becomes a reality with King Abdullah Financial District (KAFD) and Riyadh International Convention & Exhibition Center located nearby.

Hyatt Regency Hotel Riyadh

Address

Olaya Street
Riyadh, Saudi Arabia, 11433

More information

Venue Dubai

Located ten minutes away from the Dubai International Airport and only a five-minute walk from the closest metro station, Sheraton Grand Hotel, Dubai offers guests refined luxury experiences and seamless access to Dubai’s leisure and business hotspots.

Sheraton Grand Hotel Dubai

Address

3 Sheikh Zayed Road
P.O Box 123979
Dubai 123979 United Arab Emirates
+971 4 503 4444

More information

Registration

Sponsors

We’re pleased to welcome the following sponsors to Engage on the Road Middle East 2019 this year.