Engage on the Road Middle East 2019

In collaboration with Opinium Research LLP, Verint Systems has polled more than 34,000 people in 18 countries across the globe to better understand consumer attitudes and demands around customer and employee engagement, technology and data. Marije Gould will tell you all about the hybrid workforce; how humans and technology work hand-in-hand to deliver better customer and employee experiences in our ‘always-on’ society. Our research will explore the true value of humans at work, and in customer service, as businesses turn to technology to engage with the ‘always-on’ consumer.

Verint is the customer engagement company. Customer engagement is now a strategic differentiator, and our solutions enable our customers to gain a sustainable competitive advantage by elevating customer experience and driving operational efficiency. We help organizations simplify, modernize and automate their customer engagement through our market-leading cloud and hybrid solutions. At our core, we’re a technology innovator and have one of the broadest portfolios of customer engagement solutions available today. We will share the Verint product strategy that is driving the evolution of our portfolio and our acquisition strategy. We will look at the latest and upcoming enhancements to our solutions, and also a vision of our integrated capabilities to manage the full customer engagement lifecycle.

Leena A. Hassan, Customer Experience CQI Manager of Bupa Arabia will explain the importance of having a strong internal system that catches the customer feedback and use this feedback in continuously improving the service offering of the organization.

Nikki Moss, General Manager of Capita Dubai, will give an overview of how Capita Dubai Limited will be using Verint technology as a key enabler to transforming and modernizing our service delivery.

The worlds top brands are locked in a long-term battle for buyer preference. Recent ForeSee research shows that while brands like Netflix, PayPal and Google continue to lead the way in digital experience, Walmart, Chase and others have made significant gains. In retail, Amazon continues to dominate through the delivery of excellent user experience and investments in delivery logistics. However, the multi-channel customer journey is now the norm enabling traditional retailers which have embraced digital, particularly mobile, to compete and prosper.