Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.


Frequently Asked Questions

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General Conference Questions

What is Engage?

Engage is the Verint® Systems global customer conference. This interactive event is designed to help you engage with industry colleagues, get the full benefit of your Verint solutions, and discover how to create better business outcomes. Many of the presenters are actual users who share their expertise and real-world experiences to help attendees gain new perspectives, solve problems, swap tips and techniques, and more.

Where is the conference held?

Engage 2019 will be held at the Universal Orlando ResortTM in Orlando, Florida.  The event will take place in the Loews Royal Pacific Resort and the Loews Sapphire Falls Resort. (The hotels are linked by a walkway.)

What are the conference dates?

The conference starts at 6 p.m. on Monday, May 20, 2019 and concludes on Thursday, May 23 at 10 a.m. Pre-conference workshop sessions (some for an additional fee) start on Monday, May 20.

What are the registration deadlines?

Super-saver registration ends on December 5, 2018. Click here to view registration fees.

What is included in the conference fee?

Registration includes all conference events, materials, and conference meals (including the customer appreciation event). Travel costs are in addition to the conference registration fee. Lodging is not included.

Do you offer any special discounts?

Group discounts are available. Email us at [email protected] for details on these and other offers.

How do I register?

Click here to register for the event.

What is the payment policy?

Engage accepts several methods of payment: Visa, MasterCard, Diner’s Club, Discover, and American Express. Payment must accompany your registration. Registrations without payment will not be processed.

What is the cancellation policy?

Cancellations received in writing to [email protected] before 12:00 p.m. Eastern Time on Friday, May 3, 2019, will receive a full refund for fees paid.

Are attendee substitutions permitted?

If you registered but are unable to attend Engage and cannot cancel your registration, you may substitute another employee from your company at no additional charge. Please send notification of your change via email to [email protected] no later than 12 p.m. Eastern Time on Friday, May 3, 2019. Please be sure to include the new attendee’s name and contact information. You will receive an email confirmation once the change has been received and processed

Can I bring a guest?

The Engage conference is for Verint customers and partners only. Guests are not permitted to attend sessions or evening events, with the exception of the customer appreciation event on Wednesday. There is a $100 guest fee to cover the cost of food, beverage, and entertainment at this event. You can purchase a guest event pass when you register.

What is the attire for the conference?

Conference attire is business casual. We recommend you bring a sweater, as meeting room temperatures vary.


Hotel and Transportation

Does Verint have a room block at the hotel, and how do I reserve a room?

Yes, Verint has a room block.  Click on a hotel below to make a reservation. If you call the hotel directly, be sure to reference the Verint Engage event when you call:

Loews Royal Pacific Resort – 1-888-430-4999 or (407) 503-3000

Loews Sapphire Falls Resort – 1-888-430-4999 or 1-888-884-7922

Which airport should I fly into?

Orlando International Airport is the major airport closest to the hotels.

What are the driving directions from the airport to the hotel?

Click here for driving directions to the resort.

Does the hotel offer a shuttle service?

The hotel does not offer shuttle service to and from the airports. However, taxi and limousine service, car rentals, and several shuttle services are available at the airport. Click here to learn more. Verint does not provide transportation to and from the airport

Does the hotel offer free Wi-Fi?

Both the Loews Royal Pacific and the Loews Sapphire Falls provide complimentary Wi-Fi in the public areas of the hotel as well as the sleeping rooms.



What types of sessions can I expect?

Sessions will address a broad range of topics, including case studies, industry best practices, tips and techniques, overviews, and “what’s new” highlights for Verint solutions (including those from Contact Solutions, EdgeVMS, EdgeVR, eg solutions, KANA, Kiran Analytics, Nxtera, Next IT, Smart Care, Telligent, and Verba).

Do you offer training classes at the conference?

Yes, we offer pre-conference workshop sessions to help attendees make the most of their conference trip. These sessions are designed for system users and administrators and (most) are available for an additional fee. You must register in advance to attend these training sessions, and space is limited. Note: you must be registered for the conference to participate in the pre-conference workshops.

What are the scheduled events during the conference?

Please refer to the agenda to see an overview of the events of the conference.

Are you looking for conference speakers?

Yes! If you are interested in speaking at the conference, click here to fill out a short form highlighting your topic. Speakers receive a complimentary conference pass.



Whom should I contact if I have special dietary needs?

There is a section on the conference registration form for special requests. Please complete this section upon registering or email [email protected]

What opportunities are available to sponsor the conference?

Numerous sponsorship opportunities are available to Verint business partners. Please contact [email protected] for a list of sponsorship opportunities.

What if I still have questions about Engage?

For more information, please contact us at [email protected]