We’re pleased to announce the shortlist for our annual customer awards ceremony.
We’d like to thank all our customers for their entries. Our judges were impressed with the quality of submissions. We will announce the winners and runners up at our annual customer awards ceremony which will take place at the Landmark London on the evening of Thursday 28th November.
This year’s awards ceremony will be hosted by Marcus Brigstocke. It promises to be an entertaining evening starting with a drinks reception in the Winter Garden followed by Gala Dinner, Awards Ceremony and live music.
Verint Engaged Customer of the Year
SHORTLIST: Aviva, AXA Assistance, Bouygues Télécom, Capitec, Equiniti, esure, NHSBSA Student Services
Customer Engagement Award
SHORTLIST: 3shape, Atento, beIN, Banco Sabadell, Capita Regulated Services, Equiniti, Florius, Utility Warehouse, Verifica
Employee Engagement Award
SHORTLIST: Atento/Renfe, AXA, Booking.com, CLPSI Capita, Unisono, Wolseley
Digital Engagement Award
SHORTLIST: Capgemini, Domestic & General, Equiniti, Partena, Test Aankoop, TUI, Utility Warehouse
Process Improvement Award
SHORTLIST: Alliander, Tesco, Wizink
Contact Centre team of the year
SHORTLIST: Aviva, Booking.com, HomeServe
Customer Analytics team of the year
SHORTLIST: Aviva, Banco Sabadell, Florius, Telefónica
Back Office team of the year
SHORTLIST: Capita CLPSI, Capita Specialist Services, James Hay, NHS Pensions, NHSBSA Student Services, npower
Verint Champion Award
SHORTLIST: Linda Barrett (Capita Specialist Services), Karl Senekal (Capitec), James Turnbull (Domestic & General), Charlie West (Dyson), Scott Doherty (esure), Eoin Kenneally (Hermes), Richard Mobley (HomeServe), Susan Mills (Tesco Bank)
Our awards process was detailed in the attached brochure and entry forms.