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Customer Awards

We’re pleased to announce the shortlist for our annual customer awards ceremony. 

We’d like to thank all our customers for their entries. Our judges were impressed with the quality of submissions. We will announce the winners and runners up at our annual customer awards ceremony which will take place at the Landmark London on the evening of Thursday 28th November.

This year’s awards ceremony will be hosted by Marcus Brigstocke. It promises to be an entertaining evening starting with a drinks reception in the Winter Garden followed by Gala Dinner, Awards Ceremony and live music.

Verint Engaged Customer of the Year

SHORTLIST: Aviva, AXA Assistance, Bouygues Télécom, Capitec, Equiniti, esure, NHSBSA Student Services

Customer Engagement Award

SHORTLIST: 3shape, Atento, beIN, Banco Sabadell, Capita Regulated Services, Equiniti, Florius, Utility Warehouse, Verifica

Employee Engagement Award

SHORTLIST: Atento/Renfe, AXA, Booking.com, CLPSI Capita, Unisono, Wolseley

Digital Engagement Award

SHORTLIST: Capgemini, Domestic & General, Equiniti, Partena, Test Aankoop, TUI, Utility Warehouse

Process Improvement Award

SHORTLIST: Alliander, Tesco, Wizink

Contact Centre team of the year

SHORTLIST: Aviva, Booking.com, HomeServe

Customer Analytics team of the year

SHORTLIST: Aviva, Banco Sabadell, Florius, Telefónica

Back Office team of the year

SHORTLIST: Capita CLPSI, Capita Specialist Services, James Hay, NHS Pensions, NHSBSA Student Services, npower

Verint Champion Award

SHORTLIST: Linda Barrett (Capita Specialist Services), Karl Senekal (Capitec), James Turnbull (Domestic & General), Charlie West (Dyson), Scott Doherty (esure), Eoin Kenneally (Hermes), Richard Mobley (HomeServe), Susan Mills (Tesco Bank)

Our awards process was detailed in the attached brochure and entry forms.

Download Brochure

Download Main Awards Entry Form

Download Team Awards Entry Form

Download Verint Champion Award Entry Form