Tanja Hoymann

Tanja Hoymann

Global Manager Quality CS

Together with a dedicated team across the globe we design and drive the Quality Strategy for Customer Services, we set the Customer Experience standards across our multi channel and our multi product landscape. As a global support department we serve 18+ offices with more than 10k dedicated employees. We do this together with our regional stakeholders ensuring we enable operational success. We believe in driving a lasting customer experience once transaction at a time by removing friction in product and process; as well as setting up our workforce for success through development and coaching. Our Quality Management model is embedded in our service operating model from new hire training, staff development, performance management and employee engagement methods.