Agnieszka Skibniewska

Agnieszka Skibniewska

Director Eastern Europe, Verint

I help senior managers in human labour intense industries and large customer base to reach their business goals by utilising innovative IT solutions. Solutions that address two major areas: elevate your customers’ experience while optimising operational cost. Please do not hesitate to contact me if anything below is on your agenda.

Analyse whatever wherever your customers say, write or click and utilise the insights throughout the whole organisation to drive operational efficiency, increase sales , reduce churn, optimise collections, etc.

Offer your customers a seamless experience in all channels from self-service to your contact centres.

Help your back office to be part of high quality customer service.

Make the best of your human resources and help them reach their goals providing tools they find useful, unified desktop, real time contextual help, automation, AI, self-service and robots to care for tedious clicking.

Make your employees happy providing work flexibility and transparent performance management.