Engage on the Road Eastern Europe 2019

In collaboration with Opinium Research LLP, Verint Systems has polled more than 34,000 people in 18 countries across the globe to better understand consumer attitudes and demands around customer and employee engagement, technology and data. Marije Gould will tell you all about the hybrid workforce; how humans and technology work hand-in-hand to deliver better customer and employee experiences in our ‘always-on’ society. Our research will explore the true value of humans at work, and in customer service, as businesses turn to technology to engage with the ‘always-on’ consumer.

Verint is the customer engagement company. Customer engagement is now a strategic differentiator, and our solutions enable our customers to gain a sustainable competitive advantage by elevating customer experience and driving operational efficiency. We help organizations simplify, modernize and automate their customer engagement through our market-leading cloud and hybrid solutions. At our core, we’re a technology innovator and have one of the broadest portfolios of customer engagement solutions available today. We will share the Verint product strategy that is driving the evolution of our portfolio and our acquisition strategy. We will look at the latest and upcoming enhancements to our solutions, and also a vision of our integrated capabilities to manage the full customer engagement lifecycle.

BNP Paribas Bank Poland, already a major player in Polish banking sector, keeps building its success in Poland through organic growth and acquisitions, facing challenges of the competitive market and changing customers and employees expectations. The initial investment in Verint Speech Analytics has recently been followed by the decision to standardize on Verint Workforce Optimization Platform in other key areas. In his session, Sebastien Rollet will describe the challenges BNP Paribas Poland faced choosing the right technology partner and prioritizing implementation areas to help elevate customer experience, drive operational excellence, cost reductions and improve employee engagement.

Join Guus Genuit at Engage on the Road, as he shares their experiences, successes and challenges as they strive to deliver the optimal customer experience. NN, one of the Netherland’s largest insurance companies, offers its customers insurance, mortgage, internet savings and pension products and supports them via multiple customer contact channels including inbound & outbound calls, chat, email and co-browsing. Genuit will take you on a journey into forecasting, planning, scheduling, Traffic Management, Reporting and Analysis and how Verint’s Workforce Management, together with Verint support, helps NN achieve its customer experience objectives. He will also share the progress on their current Back Office Optimization project.

Prezentacja  jest podsumowaniem wdrożenia systemu Speech Analytics w Play. Zostaną zaprezentowane korzyści biznesowe i plany dalszego wykorzystania technologii Verint.