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Engage on the Road Eastern Europe 2019

Welcome to Engage on the Road, the event for Verint customers in Eastern Europe, which will take place on 25 th of September at the InterContinental Warszawa. Engage on the Road brings together colleagues, peers and partners for inspiration and collaboration and is filled with opportunities to help you get the most from your Verint solutions. Don’t miss your chance to learn from experts, who will share their expertise, insights and perspectives on how to optimise customer and employee engagement.

Learn

Find out more about the latest solutions, our roadmaps and product releases.

Network

Gain valuable insight and network with peers during presentations and other activities.

Get inspired

Hear exclusive thoughts and ideas from experts and “power users.”

Speakers

  • Sébastien Rollet

    Sébastien Rollet

    BNP Paribas Bank Poland

  • Grzegorz Palyska

    Grzegorz Palyska

    P4 (Play)

  • Guus Genuit

    Guus Genuit

    NN

  • Agnieszka Skibniewska

    Agnieszka Skibniewska

    Verint

  • Steve Bell

    Steve Bell

    VP Solutions Consulting EMEA

  • Marije Gould

    Marije Gould

    VP Marketing EMEA

Agenda

This agenda will give you a flavour of what we have planned and we will update with more detail on the session topics and keynote speakers shortly.


Agnieszka Skibniewska , Director Eastern Europe, Verint


Welcome and Opening


Marije Gould , Vice President Marketing EMEA, Verint


Engagement in the Always-On Era; how humans and technology work hand-in-hand

In collaboration with Opinium Research LLP, Verint Systems has polled more than 34,000 people in 18 countries across the globe to better understand consumer attitudes and demands around customer and employee engagement, technology and data. Marije Gould will tell you all about the hybrid workforce; how humans and technology work hand-in-hand to deliver better customer and employee experiences in our ‘always-on’ society. Our research will explore the true value of humans at work, and in customer service, as businesses turn to technology to engage with the ‘always-on’ consumer.


Steve Bell , Vice President Solutions Consulting EMEA, Verint


The Future of Customer Engagement – Elevating the Customer Experience and Driving Operational Efficiency

Verint is the customer engagement company. Customer engagement is now a strategic differentiator, and our solutions enable our customers to gain a sustainable competitive advantage by elevating customer experience and driving operational efficiency. We help organizations simplify, modernize and automate their customer engagement through our market-leading cloud and hybrid solutions. At our core, we’re a technology innovator and have one of the broadest portfolios of customer engagement solutions available today. We will share the Verint product strategy that is driving the evolution of our portfolio and our acquisition strategy. We will look at the latest and upcoming enhancements to our solutions, and also a vision of our integrated capabilities to manage the full customer engagement lifecycle.


Sébastien Rollet , COO Personal Finance at BNP Paribas Bank Poland


Customer presentation BNP Paribas Bank Poland

BNP Paribas Bank Poland, already a major player in Polish banking sector, keeps building its success in Poland through organic growth and acquisitions, facing challenges of the competitive market and changing customers and employees expectations. The initial investment in Verint Speech Analytics has recently been followed by the decision to standardize on Verint Workforce Optimization Platform in other key areas. In his session, Sebastien Rollet will describe the challenges BNP Paribas Poland faced choosing the right technology partner and prioritizing implementation areas to help elevate customer experience, drive operational excellence, cost reductions and improve employee engagement.


Guus Genuit , Senior employee WFM, NN


Customer presentation – Workforce Management at NN

Join Guus Genuit at Engage on the Road, as he shares their experiences, successes and challenges as they strive to deliver the optimal customer experience. NN, one of the Netherland’s largest insurance companies, offers its customers insurance, mortgage, internet savings and pension products and supports them via multiple customer contact channels including inbound & outbound calls, chat, email and co-browsing. Genuit will take you on a journey into forecasting, planning, scheduling, Traffic Management, Reporting and Analysis and how Verint’s Workforce Management, together with Verint support, helps NN achieve its customer experience objectives. He will also share the progress on their current Back Office Optimization project.


Grzegorz Palyska , Business Application Development Manager at P4


Customer presentation – Od koncepcji do wdrożenia – system analizy nagrań Verint w Play | Verint Speech Analytics implementation at Play

Prezentacja  jest podsumowaniem wdrożenia systemu Speech Analytics w Play. Zostaną zaprezentowane korzyści biznesowe i plany dalszego wykorzystania technologii Verint.


Steve Bell , Vice President Solutions Consulting EMEA, Verint


Round Table Discussion


Agnieszka Skibniewska , Director Eastern Europe, Verint


Wrap up

Venue

It is one of the tallest buildings in the city, has unique, modern architecture and is one of the most important landmarks in Warsaw. The hotel is also in close proximity to Warszawa Centralna railway station.

InterContinental Warszawa

Address

Emilii Plater 49
00-125 Warsaw, Poland
Phone: +48 22 328 8888

More information

Registration

Sponsors

We’re pleased to welcome the following sponsors to Engage on the Road Eastern Europe 2019 this year.