Your Success.

Your Stage.

Your Reward.

Engage Global Customer Awards

Have you or someone within your organization used software from Verint to optimize customer engagement? Has this person helped increase customer satisfaction, build customer loyalty, drive revenue, improve operational efficiencies, and/or heighten employee morale? If so, then be sure to enter for the 2018 Engage Global Customer Awards!

The Engage Global Customer Awards recognize individuals and their respective companies for outstanding accomplishments over the past year in the following categories:

  • Simplifying customer engagement: Leveraging Verint solutions to be agile and responsive to the increasingly demanding expectations of your customers.
  • Optimizing the workforce and customers: Transforming the employee experience and offering staff the flexibility, transparency, motivation, mobility, and empowerment they crave. Driving positive outcomes for your customers by delivering personalized, consistent service, great self-service options, proactive engagement, and easy ways to provide feedback.
  • Sharing real-time intelligence: Moving beyond measuring, monitoring, and forecasting to understanding customer intent, predict behavior, and drive automation across your enterprise.

Finalists will be selected for each category and asked to present additional information to a panel of judges via phone or in written form. One winner and one highly commendable recipient will be selected for each category. Winners will be notified in May and will be recognized at the Engage 2018 customer conference. In addition, they will have the opportunity to take part in a professionally-developed video highlighting their outstanding accomplishments!

The nomination period has ended.  Nominations are now closed.

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B