The Year Ahead: ForeSee CX Suite in 2019

See what’s new to ForeSee CX Suite, where capabilities are going, and how being part of the Verint VOC portfolio will get us there faster. We’ll show how you can get to CX analysis that will help you close the loop with customers, drive action across...

Taking the Mystery Out of Customer Experience

Providing the right insights to the right people to drive meaningful action is key to a successful CX program. This vision was at the heart of the Smart & Final team’s move from a traditional mystery shopper program to a VoC approach. Hear how this shift enabled...

Designing and Implementing an Effective CX Strategy

Over the last five years, Riyad Bank has undergone a major business transformation program to drive customer-centricity across its entire organization. Peter Halsor, SVP of Customer Experience, who has led this evolution, explains lessons learned from building and...

Coffee Talk: Security, Surveillance, and Fraud

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Workforce Management

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Voice of Customer

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Speech Analytics

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Self-Service

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Recording and Compliance

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Quality and Performance

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Engagement Management

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: EM Professional (Public Sector)

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

Coffee Talk: Cloud

Share a cup of coffee or tea with your peers and get inspired! This is the perfect time to take what you’ve learned throughout the conference and ask questions, share best practices, and promote your own successes. In the past, these final sessions have been among the...

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B