What Should I Automate First? Creating a Blueprint for AI Success

If you have customer interaction data from speech analytics or live chat transcriptions, you’re sitting on a gold mine of information that can help you create a blueprint for AI success. Your data can tell you where to start, what to automate, how to prioritize, and...

Cybersecurity: Tech is Just One Tool

Too much of the cybersecurity space is around the perceived need for new and fancier tools. In fact, many practitioners rely so heavily on the newest tech tool that they have forgotten the essentials of cybersecurity, controlling access. In this talk we will discuss...

Branch Robbery: Preparing Your Teams for Resilience

While the landscape of banking is changing to focus more on cyber threats and fraud, many robbers still wear a mask and want the most important physical asset a bank has: cash. The Bank Protection Act of 1968 requires security officers to provide training for bank...

Top 5 IVA Use Cases that Drive Real Business Value

Intelligent Virtual Assistants have the potential to do so many things for your business it boggles the mind. So where should you start so your first deployment can be a success? We analyzed data from our 15 years of experience deploying IVAs across 12 industries to...

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B