Lowes Royal Pacific and Sapphire Falls Resorts

Orlando, Florida

Engage 2019 will be held at the famous Universal Orlando, where the biggest movies ever made and today’s hottest entertainment come together to create unforgettable experiences. Here you’ll find three amazing theme parks, non-stop nightlife, and world-class on-site hotels – all in one convenient location.

Hotels

All hotel rooms for the Loews Sapphire Falls Resort and Royal Pacific Resort are sold out.  Please consider booking at one of the following alternative local hotels:

Universal’s Aventura Hotel
6725 Adventure Way
Orlando, FL 32819

Universal’s Cabana Bay Beach Resort at Universal Orlando Resort™
6550 Adventure Way
Orlando, FL 32819

Loews Portofino Bay at Universal Orlando Resort™
5601 Universal Boulevard
Orlando, FL 32819

Pre-Conference Workshops

Make the most of your trip to Orlando by signing up for pre-conference workshops. Verint is offering a variety of training sessions that will be held on Monday, May 20 before the conference opens.

Pre-conference workshops are available to add to your Engage registration. Additional fees may be applied for specific courses.

TECHNICAL

UNDERSTANDING THE UNDERLYING ARCHITECTURE

9:00AM – 12:00PM

This session will focus on the underlying architecture of Verint Workforce Engagement and the interoperability of the Integration Server.

Audience: Telecom, IT, Network Administrators with the responsibility of supporting the underlying infrastructure.

MONITORING THE HEALTH OF THE VERINT SYSTEM

1:00PM – 4:00PM

The session will focus on learning how to monitor the Enterprise solution to effectively manage the infrastructure.

Audience: Telecom, IT, Network Administrators with the responsibility of supporting the underlying infrastructure.

WORKFORCE MANAGEMENT

DEVELOP EFFICIENCIES THROUGH WORKFORCE REQUEST MANAGEMENT

9:00AM – 12:00PM

This session will focus on providing guidance on how to effectively use Verint WFM Advanced Request Management to automate shift swaps, time off requests, shift bids, vacation bids and flex time using optimized rules.

Audience: Managers, Supervisors and Workforce Management Professionals

IMPROVED DECISION MAKING USING VERINT WORKFORCE MANAGEMENT

1:00PM – 4:00PM

This session will focus on how to effectively monitor results through WFM, make real-time decisions and push the information out to individuals through Request Management and Mobile App.

Audience: Managers, Supervisors and Workforce Management Professionals

PERFORMANCE MANAGEMENT

INSPIRING POSITIVE RESULTS THROUGH PERFORMANCE MANAGEMENT

9:00AM – 12:00PM

This session will focus on creating Scorecards that encourage behaviors to meet your initiatives within the business through providing up to date results on individuals and teams along with pushing time sensitive lessons to individuals based on results.

Audience: Managers, Supervisors, Reporting Analysts and Voice of the Employee Professionals

INCREASING PERFORMANCE VISIBILITY TO INDIVIDUALS

1:00PM – 4:00PM

This session will focus on increasing the level of information that is available to Management and Individuals by importing data from external systems into Verint Workforce Engagement.

Audience: Managers, Supervisors, Reporting Analysts and Voice of the Employee Professionals

DESKTOP ANALYTICS

REAL TIME INFORMATION THROUGH ANALYTICS

9:00AM – 12:00PM

This session will focus on how to create alerts that allow key decisions to be made quickly within ever evolving organizations.

Audience: Analysts responsible for automating processes within the organization.

QUALITY MONITORING

AUTOMATING THE QUALITY MANAGEMENT PROGRAM

9:00AM – 12:00PM

This session will focus on the options available through Verint Automated Quality Management that allows businesses to improve their quality program.

Audience: Managers, Supervisors, Quality Analysts and Voice of the Customer Professionals

GATHERING KEY DATA THROUGH EFFECTIVE REPORTING

9:00AM – 12:00PM

This session will focus on creating reports from Interactions, Quality and Speech to drive results.

Audience: Quality Assurance teams and managers responsible for running their organizations Quality Program

CLOUD

PLANNING THE MOVE TO CLOUD

9:00AM – 12:00PM

This session will focus on creating a plan to move your operations to a cloud based solution.

Audience: IT and Business Owners responsible for cloud strategy and/or digital transformation plans

BACK OFFICE WFO

PLANNING CONFIGURATION AND DATA INTEGRATION FOR WFM & WM

1:00PM – 4:00PM

This session will focus on how to determine data integration and model configuration needs for Verint Workforce Management to ensure accurate solution output.

Audience: WFO Administrators / Center of Excellence team members maintaining existing install bases or chartered with expanding to new teams.

ENGAGEMENT MANAGEMENT / KNOWLEDGE MANAGEMENT

WORKING WITH BEST PRACTICES FOR KNOWLEDGE MANAGEMENT

9:00AM – 12:00PM

This session will focus on best practices for rolling out an effective knowledge management program providing team members with the information when they most need it to provide a positive customer experience.

Audience: Operations Directors, Managers and Supervisors seeking improvements providing employees with critical information.

CUSTOMER EXPERIENCE

HOW VOICE OF THE CUSTOMER IMPROVES AGENT PERFORMANCE AND CONTACT CENTER OPERATIONS

9:00AM – 12:00PM

This session will focus on how Verint Voice of the Customer solutions can be used as a complement to Verint Quality and Performance Management to improve agent performance and contact center operations.

Audience: Managers, Supervisors, Quality Analysts and Voice of the Customer Professionals

CREATING COMPELLING CUSTOMER AND EMPLOYEE EXPERIENCE ANALYTICS

1:00PM – 4:00PM

This session will focus on how to consolidate customer and employee experience feedback, and how to turn feedback into data visualizations that drive insights and action.

Audience: Managers, Supervisors, Quality Analysts and Voice of the Customer Professionals

SECURITY AND SURVEILLANCE

Learn How to Extract the Most Value from Your EdgeVMS Platform

Monday, May 20th from 4:00-5:30pm

Find out if you’re leveraging your system to the best of its ability in this session. Hear how to take advantage of Verint Op-Center’s centralized and secure control capabilities, and obtain best practices for how to manage EdgeVR more efficiently.

Justification Letter

Now that we have convinced you of why you should attend—it’s time to convince your boss. We’ve done the heavy lifting for you. Below you will find links to two different justification letters. Click on the one that is most relevant to you.

For organizations that use our back-office, branch, contact center, compliance, customer experience, public sector, and retail financial services solutions.

CUSTOMERS

PARTNERS

For organizations that use our security and surveillance solutions.

CUSTOMERS

PARTNERS

Frequently Asked Questions

Have questions? We have the answers! Click below to view our most frequently asked questions.

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B