Loews Royal Pacific and Sapphire Falls Resorts

Orlando, Florida

Engage 2019 will be held at the famous Universal Orlando, where the biggest movies ever made and today’s hottest entertainment come together to create unforgettable experiences. Here you’ll find three amazing theme parks, non-stop nightlife, and world-class on-site hotels – all in one convenient location.

Hotels

Engage guest can stay at one of two hotels at Universal Orlando. The Caribbean-inspired Loews Sapphire Falls Resort transports guests to a paradise where blue waterfalls cascade across lush grounds, and the invitation to cool relaxation is everywhere. At Loews Royal Pacific Resort, guests feel the excitement of a time when adventurous travelers first island-hopped the South Pacific, relaxing along their journey at magnificent resorts where they could just kick back and enjoy the beauty of the islands.

Remember — our conference hotel sold out quickly last year, so book today! Room block ends April 29.

When calling to reserve your room, dial 1-866-360-7395 and reference the Verint Engage Conference for the group rate.

Loews Sapphire Resort also has a special “Government” rate for up to 10 rooms.  To secure the rate, call 866-360-7395 and reference the group code: GDSE5M1 (Government Rate – Verint Engage Conference).

Loews Royal Pacific Resort
Address: 6300 Hollywood Way, Orlando, FL 32819
Phone: 407-503-3000

Loews Sapphire Falls Resort
Address: 6601 Adventure Way, Orlando, FL 32819
Phone: 407-503-5000

Pricing

There’s no better way to discover what Engage is all about than to attend!  The sooner you register, the more you can save—and you can take advantage of special offers that make this conference affordable for sending groups of employees.

 

Super Saver
Oct. 16 – Dec. 5
$695
Early Bird
Dec. 6 – Jan. 31
$895
Standard
Feb. 1 – May 10
$1,095
On-Site
May 20 Onwards
$1,295

Special Offers

Click on a link below to email us for a link to the discount code. Please note: offers cannot be combined.

Register Today
(3 Team Members)
and get 20% off advertised price
Register Today
(6 Team members)
and get 25% off advertised price

Pre-Conference Workshops

Make the most of your trip to Orlando by signing up for pre-conference workshops. Verint is offering a variety of training sessions that will be held on Monday, May 20 before the conference opens.

Pre-conference workshops are available to add to your Engage registration. Additional fees may be applied for specific courses.

TECHNICAL

UNDERSTANDING THE UNDERLYING ARCHITECTURE

9:00AM – 12:00PM

This session will focus on the underlying architecture of Verint Workforce Engagement and the interoperability of the Integration Server.

Audience: Telecom, IT, Network Administrators with the responsibility of supporting the underlying infrastructure.

MONITORING THE HEALTH OF THE VERINT SYSTEM

1:00PM – 4:00PM

The session will focus on learning how to monitor the Enterprise solution to effectively manage the infrastructure.

Audience: Telecom, IT, Network Administrators with the responsibility of supporting the underlying infrastructure.

WORKFORCE MANAGEMENT

DEVELOP EFFICIENCIES THROUGH WORKFORCE REQUEST MANAGEMENT

9:00AM – 12:00PM

This session will focus on providing guidance on how to effectively use Verint WFM Advanced Request Management to automate shift swaps, time off requests, shift bids, vacation bids and flex time using optimized rules.

Audience: Managers, Supervisors and Workforce Management Professionals

IMPROVED DECISION MAKING USING VERINT WORKFORCE MANAGEMENT

1:00PM – 4:00PM

This session will focus on how to effectively monitor results through WFM, make real-time decisions and push the information out to individuals through Request Management and Mobile App.

Audience: Managers, Supervisors and Workforce Management Professionals

PERFORMANCE MANAGEMENT

INSPIRING POSITIVE RESULTS THROUGH PERFORMANCE MANAGEMENT

9:00AM – 12:00PM

This session will focus on creating Scorecards that encourage behaviors to meet your initiatives within the business through providing up to date results on individuals and teams along with pushing time sensitive lessons to individuals based on results.

Audience: Managers, Supervisors, Reporting Analysts and Voice of the Employee Professionals

INCREASING PERFORMANCE VISIBILITY TO INDIVIDUALS

1:00PM – 4:00PM

This session will focus on increasing the level of information that is available to Management and Individuals by importing data from external systems into Verint Workforce Engagement.

Audience: Managers, Supervisors, Reporting Analysts and Voice of the Employee Professionals

DESKTOP ANALYTICS

REAL TIME INFORMATION THROUGH ANALYTICS

9:00AM – 12:00PM

This session will focus on how to create alerts that allow key decisions to be made quickly within ever evolving organizations.

Audience: Analysts responsible for automating processes within the organization.

AUTOMATING PROCESSES THROUGH ANALYTICS

1:00PM – 4:00PM

This session will focus on advanced features within Desktop Analytics and Verint Robotics.

Audience: Analysts responsible for automating processes within the organization.

QUALITY MONITORING

AUTOMATING THE QUALITY MANAGEMENT PROGRAM

9:00AM – 12:00PM

This session will focus on the options available through Verint Automated Quality Management that allows businesses to improve their quality program.

Audience: Managers, Supervisors, Quality Analysts and Voice of the Customer Professionals

GATHERING KEY DATA THROUGH EFFECTIVE REPORTING

9:00AM – 12:00PM

This session will focus on creating reports from Interactions, Quality and Speech to drive results.

Audience: Quality Assurance teams and managers responsible for running their organizations Quality Program

CLOUD

PLANNING THE MOVE TO CLOUD

9:00AM – 12:00PM

This session will focus on creating a plan to move your operations to a cloud based solution.

Audience: IT and Business Owners responsible for cloud strategy and/or digital transformation plans

BACK OFFICE WFO

DRIVING BACK OFFICE EFFICIENCY WITH WORKFORCE OPTIMIZATION TOOLS

9:00AM – 12:00PM

This session will focus on WFO applications and technology available to improve operational efficiency, provide insight into your back office functions, and use cases for using each application in the back office.

Audience: Operations Directors, Managers and Supervisors looking for options to improve back office functions

PLANNING CONFIGURATION AND DATA INTEGRATION FOR WFM & WM

1:00PM – 4:00PM

This session will focus on how to determine data integration and model configuration needs for Verint WFM and Verint WM to ensure accurate solution output.

Audience: WFO Administrators / Center of Excellence team members maintaining existing install bases or chartered with expanding to new teams.

CUSTOMER EXPERIENCE

HOW VOICE OF THE CUSTOMER IMPROVES AGENT PERFORMANCE AND CONTACT CENTER OPERATIONS

9:00AM – 12:00PM

This session will focus on how Verint Voice of the Customer solutions can be used as a complement to Verint Quality and Performance Management to improve agent performance and contact center operations.

Audience: Managers, Supervisors, Quality Analysts and Voice of the Customer Professionals

SECURITY AND SURVEILLANCE

Experience the Power of Video Investigator and Vid-Center

Join this session to see a side-by-side comparison of both platforms and their ability to streamline fraud investigations in the financial and retail markets. Plus, you’ll get a firsthand look at the new software user interface, complete with enhanced functionality that increases speed, saves time, and improves ease of use.

Learn How to Extract the Most Value from Your EdgeVMS Platform

Find out if you’re leveraging your system to the best of its ability in this session. Hear how to take advantage of Verint Op-Center’s centralized and secure control capabilities, and obtain best practices for how to manage EdgeVR more efficiently.

Justification Letter

Now that we have convinced you of why you should attend—it’s time to convince your boss. We’ve done the heavy lifting for you. Below you will find links to two different justification letters. Click on the one that is most relevant to you.

For organizations that use our back-office, branch, contact center, compliance, customer experience, public sector, and retail financial services solutions.

CUSTOMERS

PARTNERS

For organizations that use our security and surveillance solutions.

CUSTOMERS

PARTNERS

Frequently Asked Questions

Have questions? We have the answers! Click below to view our most frequently asked questions.

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B