Get Ready for the Customer and Partner Event of the Year

Hilton Anatole

May 18 – 21, 2020 | Dallas, Texas

Engage With Us









Engage has grown into so much more than a conference — it’s an experience and a community like no other. From inspiring keynotes and sessions, to visionary thinking, to discovering the future of customer and employee engagement, it’s a truly empowering four days and an event you won’t want to miss. Join us in Dallas so you can:

  1. Shake hands with your worldwide community.
  2. Fill in the blanks – fast.
  3. Get a vision of the future of customer and employee engagement.
  4. Experience innovations from Verint and our partners in one place.
  5. Enjoy all the ‘Big D’ has to offer.


Hotel and Travel


Engage20 will be held at the Hilton Anatole Hotel, Dallas. Secure your room at our discounted rate by clicking here or calling 1-800-445-8667 and quoting ‘ENG’.

Looking for a Government rate for your stay with us? Email us at



Dallas/Fort Worth International is the main airport for the area and is situated approximately 20 minutes drive from the Hilton Anatole hotel.

Alternatively, Dallas Love Field is a convenient 10 minute drive.

For more detailed travel information, please call the Hilton Anatole at 214-748-1200.


May in Dallas typically sees temperatures ranging from 82°F – 87°F. There is always a possibility of high humidity or rain, so please check the weather report before packing.

Dress Code

Our conference is business casual and we encourage you to dress comfortably. Keep in mind that meeting rooms often vary in temperature, so you may want to wear layers to be comfortable.


This year, we are offering two types of conference passes.

  • Our new Engage+ pass | A premium access all areas delegate pass, discounted through Jan 31. Includes access to all education and training sessions hosted Monday, May 18 and the engage conference that runs Monday evening through Thursday morning.
  • Our standard Engage pass | Standard delegate pass that includes access to all main conference sessions Tuesday, May 18 through Thursday, May 21 as well as Monday night general session and welcome reception.


Super Saver

Nov 7 – Jan 31

Early Bird

Feb 1 – Feb 29


March 1 – May 15

On Site

May 16 – Onwards

Engage $895 $1,095 $1,295 $1,495
Engage+ $1,195 $1,395 $1,595 $1,795
Government $695 $695 $695 $695

Cancellation Policy

Cancel by the following dates and receive the following applicable refund:

Dates Nov 7 – Jan 31 Feb 1 – Mar 31 Apr 1 – May 1 May 2 – Onward
Refund % 100% 75% 50% 0%

Note: All cancellations must be made in writing and sent to


Now that you are convinced, convince your boss. Get your manager on board with the business benefits of attending Engage and join the ranks of previous attendees who have used their learnings to drive success for their business and their customers .

Below you will find links to two different justification letters to help you state your case. Click on the one that is most relevant to you.

Frequently Asked Questions

Conference Information

What is Engage?

Engage is the Verint Systems global customer and partner conference. This interactive event is designed to help you engage with industry colleagues, get the full benefit of your Verint solutions, and discover how to create better business outcomes. Many of the presenters are actual users who share their expertise and real-world experiences to help attendees gain new perspectives, solve problems, swap tips and techniques, and more.

Where is the conference held?

Engage 2020 will be held at  Hilton Anatole, Dallas, Texas.

What are the conference dates?

Education sessions and workshops (for an additional fee) begin Monday, May 18. The general conference starts at 6 p.m. on Monday, May 18, 2020 and concludes on Thursday, May 21 at 10 a.m.

What are the registration deadlines?

Super-saver registration ends on January 31, 2020.  to view all registration fees.

What is included in the conference fee?

This year we have two types of delegate passes.

  • Engage+ | A premium pass that includes access to all education and training sessions held Monday May 18 as well as all general conference sessions. Travel costs are in addition to the conference registration fee. Lodging is not included.
  • Engage | A standard pass that includes access to all main conference sessions Tuesday May 18 through Thursday May 21 as well as Monday night general session and welcome reception.

Note that registration includes all conference events, materials, and conference meals (including our customer appreciation event).

Do you offer any special discounts?

Group discounts are available. Email us at for details on these and other offers.

How do I register?

Click here to register for the event.

What is the payment policy?

Engage accepts several methods of payment: Visa, MasterCard, Diner’s Club, Discover, and American Express. Payment must accompany your registration. Registrations without payment will not be processed.

What is the cancellation policy?

Cancel by the dates below in writing to and you will receive the applicable refund for fees paid.

Refund Period
100% Nov 8 – Jan 31
75% Feb 1 – March 31
50% April 1 – May 3
0% May 2 onwards


Are attendee substitutions permitted?

If you registered but are unable to attend Engage and cannot cancel your registration, you may substitute another employee from your company at no additional charge. Please send notification of your change via email to no later than 12 p.m. Eastern Time on Wednesday, April 29, 2020. Please be sure to include the new attendee’s name and contact information. You will receive an email confirmation once the change has been received and processed.

Can I bring a guest?

The Engage conference is for Verint customers and partners only. Guests are not permitted to attend sessions or evening events, with the exception of the customer appreciation event on Wednesday. There is a $125 guest fee to cover the cost of food, beverage, and entertainment at this event. You can purchase a guest event pass when you register.

What is the attire for the conference?

Conference attire is business casual. We recommend you bring a sweater, as meeting room temperatures vary.

Hotel and Transportation

Does Verint have a room block at the hotel, and how do I reserve a room?

Yes, Verint has a room block.  Click on a hotel below to make a reservation. If you call the hotel directly, be sure to reference the Verint Engage event when you call:

  • Hilton Anatole | 1-800-445-8667. Quote ‘ENG’
  • Hilton Garden Inn | TBD

Which airport should I fly into?

Dallas/Fort Worth International is the main airport for the area and is situated approximately 20 minutes drive from the Hilton Anatole hotel. Alternatively, Dallas Love Field is a convenient 10 minute drive.

What are the driving directions from the airport to the hotel?

for driving directions to the hotel.

Does the hotel offer a shuttle service?

The hotel does not offer shuttle service to and from the airports. However, taxi and limousine service, car rentals, and several shuttle services are available at the airport. Click here to learn more. Verint does not provide transportation to and from the airport.

Does the hotel offer free Wi-Fi?

The Hilton Anatole provides complimentary Wi-Fi in the public areas of the hotel as well as the sleeping rooms.


What types of sessions can I expect?

Sessions will address a broad range of topics, including case studies, industry best practices, tips and techniques, overviews, and “what’s new” highlights for Verint solutions (including those from Contact Solutions, EdgeVMS, EdgeVR, eg solutions, ForeSee, KANA, Kiran Analytics, Nxtera, Next IT, Smart Care, Telligent, Transversal, Verba and Verint Monet).

Do you offer training classes at the conference?

Yes, for our 2020 conference we are offering many more education sessions on May 18 to help attendees make the most of their conference trip. These sessions are designed for end users, managers and decision makers alike. You will need to purchase our new Engage+ conference pass that comes with an additional fee to join on the Monday. You will be asked to register in advance to attend these training sessions, as space is limited. Note: you must be registered for the conference to participate in the pre-conference workshops.

What are the scheduled events during the conference?

Please refer to the agenda to see an overview of the events of the conference.

Are you looking for conference speakers?

Yes! If you are interested in speaking at the conference,  to fill out a short form highlighting your topic. Speakers receive a complimentary conference pass.


Whom should I contact if I have special dietary needs?

There is a section on the conference registration form for special requests. Please complete this section upon registering or email

What opportunities are available to sponsor the conference?

Numerous sponsorship opportunities are available to Verint business partners. Please contact for a list of sponsorship opportunities or alternatively find out more on our sponsor page here.

What if I still have questions about Engage?

For more information, please contact us at

The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

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