As we continue to see innovative and intelligent technologies influence the global financial services market, banks around the world are becoming forced to adapt, transform, and redefine the way they approach both security and the customer experience. The emergence and advancement of FinTech companies has disrupted the industry, creating the need for banks to establish digital transformation strategies to stay ahead of the game. Hear from Frost & Sullivan’s Danielle VanZandt about the magnitude of the impact of this revolution, the latest security trends in the industry, and the shift of physical security practices into the future.

 

Presented by:

Danielle VanZandt

Security Research Analyst

Frost & Sullivan

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B