If you have customer interaction data from speech analytics or live chat transcriptions, you’re sitting on a gold mine of information that can help you create a blueprint for AI success. Your data can tell you where to start, what to automate, how to prioritize, and it can even predict the ROI a virtual assistant can deliver. In this session, we’ll lead you through the process of creating an AI blueprint that’s based on actual conversation analysis so you can target your AI investments and accelerate ROI.
 
Presented by:
John McMullan
Verint

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B