Dan Burkland, President of Five9, explains why moving your enterprise contact center to the cloud is crucial for creating extraordinary customer experiences and why you should be making that move today.

Presented By:
Dan Burkland, President
Five9

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B