PCI. HIPAA. These data privacy regulations are about to be joined by a new wave of “GDPR-lite” regulations that have passed or been proposed by federal and state governments. With so many different requirements, it can be hard to get a handle on the compliance challenge. Join this session to discuss how these new laws will impact contact centers, how you can take a high level approach to addressing multiple requirements, and how Verint solutions can help you meet your compliance needs.

Presented By:

Robert Barnes

Siobhan Miller

Verint

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B