To be intelligent, virtual assistants need human input at various junctures of the learning process even as machine learning increasingly automates interactions and generates insights. In this presentation, we’ll discuss why the future of Intelligent Virtual Assistants is human and machine coordination, not just automation. We’ll discuss what it takes to build and train successful IVAs. And we’ll explain how to introduce AI solutions in a way that makes them a true extension of the workforce.

Presented by:
Jennifer Snell
Tracy Malingo

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B