You won’t want to miss this exciting, Verint-moderated, participatory session. Bring your pros and cons of how you schedule your workforce today, and questions for tackling your toughest challenges. We’ll focus on scheduling, what’s become antiquated, and what new tactics are being tried. Do you use dedicated or blended scheduling? How has the gig economy and work-from-home agents affected your schedules? Who is using mobile to pick up shifts? Hear use cases, trade best practices, and more!