You won’t want to miss this exciting, Verint-moderated, participatory session. Bring your pros and cons of how you schedule your workforce today, and questions for tackling your toughest challenges. We’ll focus on scheduling, what’s become antiquated, and what new tactics are being tried. Do you use dedicated or blended scheduling? How has the gig economy and work-from-home agents affected your schedules? Who is using mobile to pick up shifts? Hear use cases, trade best practices, and more!

Presented by
Andressa Marlan
Ryanne Mayers
Verint

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B