Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Taking the Mystery Out of Customer Experience
Providing the right insights to the right people to drive meaningful action is key to a successful CX program. This vision was at the heart of the Smart & Final team’s move from a traditional mystery shopper program to a VoC approach. Hear how this shift enabled Smart & Final to empower store managers and front-line employees to own and improve the unique experiences they deliver, and how it brought additional benefits in the form of more comprehensive results, scoring precision, cost effectiveness, and efficiency. Attend this session to learn how you too can make the switch – and get everyone on board!
Presented by:
Joe Tischbern
Director of Customer Engagement
Smart & Final