While everyone in the industry is talking about AI and digital channels, a whole lot of your customers keep talking to your IVR and call volumes keep rising. How does the voice channel factor into your digital transformation? Join us in this session to find out how traditional IVR and voice self-service are evolving to support a broader engagement strategy that’s “channel-free” and driven by shared intelligence.

Presented By:
Todd Rudd
John Hibel
Verint

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B