Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
IVR in the Age of AI
While everyone in the industry is talking about AI and digital channels, a whole lot of your customers keep talking to your IVR and call volumes keep rising. How does the voice channel factor into your digital transformation? Join us in this session to find out how traditional IVR and voice self-service are evolving to support a broader engagement strategy that’s “channel-free” and driven by shared intelligence.