Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
IVAs & Chatbots: Where’s the AI?
With all the hype about Artificial Intelligence, it’s tempting to assume that all virtual assistants and chatbots are stuffed with AI magic. But have you ever asked the hard questions? In this session, you’ll learn the difference in intelligence and functionality between an IVA and a chatbot and we’ll tell you where the AI is in our solutions. You’ll leave with an understanding of Machine Learning, how we apply it to the IVA space, and how to ask the hard questions about AI, so you’ll never again feel like Clara Peller in a vegan restaurant.