With all the hype about Artificial Intelligence, it’s tempting to assume that all virtual assistants and chatbots are stuffed with AI magic. But have you ever asked the hard questions? In this session, you’ll learn the difference in intelligence and functionality between an IVA and a chatbot and we’ll tell you where the AI is in our solutions. You’ll leave with an understanding of Machine Learning, how we apply it to the IVA space, and how to ask the hard questions about AI, so you’ll never again feel like Clara Peller in a vegan restaurant.

Presented By:
Mike Wiseman
Verint

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B