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Innovation and the Digital Champion: A Deep Dive into Sam’s Club Digital VoC Program
Sam’s Club’s leading-edge and highly innovative digital VoC program drives far-reaching and cross-channel improvements across the business. Join Vinay Rao, Director of Experience Analytics and Optimization, to find out how the biggest retailer in the world meshes online feedback with operational and behavioral insight to prioritize CX action and then democratizes this information internally for optimal results. Also learn how the company has gained extensive internal support and engagement for the program.
Vinay Rao, Director, Experience Analytics and Optimization