Sam’s Club’s leading-edge and highly innovative digital VoC program drives far-reaching and cross-channel improvements across the business. Join Vinay Rao, Director of Experience Analytics and Optimization, to find out how the biggest retailer in the world meshes online feedback with operational and behavioral insight to prioritize CX action and then democratizes this information internally for optimal results. Also learn how the company has gained extensive internal support and engagement for the program.

Presented By:
Vinay Rao, Director, Experience Analytics and Optimization
Sam’s Club

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B