Verint is Going Virtual. Learn more about our Virtual Customer Engagement Conference and how we can help you succeed in these extraordinary times. Join us May 20-21.
Designing and Implementing an Effective CX Strategy
Over the last five years, Riyad Bank has undergone a major business transformation program to drive customer-centricity across its entire organization. Peter Halsor, SVP of Customer Experience, who has led this evolution, explains lessons learned from building and leading a CX division of 35 professionals in a challenging financial services environment. He will discuss VoC and its role in driving CX transformation, service design, and operational efficiency, as well as concepts such as customer testing, co-collaboration, and more.
SVP, Customer Experience