In 2016, Charter Communications merged with Time Warner Cable and Bright House Networks, creating the second-largest cable operator in the U.S. This session highlights Charter’s transformational journey to become a top digital company by empowering the voice of the customer to drive business decisions.

Presented By:
Mark Studness, Group Vice President of Digital Support Platforms
Charter Communications

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The Road to Speech Analytics Success

Learn about the road to speech analytics success taken by the fastest growing private pension and life insurer in Turkey. Take in where it started, what it’s learned along the way, and where it’s going next in its journey with Verint. Use the outcomes it’s achieved – from lower churn to reduced handle time – and how it leverages speech with other applications (such as quality management and performance management) to help accelerate your own path to success.

Tuesday, 10:30 AM

Dallas B